I have a hard copy of Elements 9 but a new computer with no optical drive and the customer help chat directed me here. Initially I was directed to my purchase history but I bought this at Costco and not directly from Adobe. Is there a way I can download Elements 9? I have the serial number if that would help. Thanks.
There is no option to download Elements 9. You can copy the contents of a disk to a USB thumb drive and install from there. If you no longer have a computer with an optical drive, perhaps you have a friend who does. Alternatively, an external optical drive is not very expensive.
You may also want to think about upgrading your version. If history is a guide, a new version will likely be out in the next month or so.