Elements back up and restore error message - Mac

New Here ,
Feb 06, 2022 Feb 06, 2022

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Hi

I have moved to a new MacBook Pro and purchased/installed Elements 2022 as recommended by Adobe. I'm trying to Back Up and Restore from my old Mac which runs Elements 2018.

Following the page https://helpx.adobe.com/photoshop-elements/kb/backup-restore-move-catalog-photoshop.html carefully I sucesfully backed up onto a hard drive from the old Mac. The file backup.tly is in the back up folder. Following the Restore process I get an error message "The disk in drice xxx does not contain a valid backup". I have tried this using different hard drive back ups and each has the same error message.

Any suggestions?

Thanks!

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How to , Import and export , Mac , Organizer , Problem or error

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Adobe Employee ,
Feb 11, 2022 Feb 11, 2022

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Hi  @H5FCE ,

Are you selecting backup.tly file by clicking on it in the selection window?

Please have a look - https://community.adobe.com/t5/photoshop-elements-discussions/elements-2020-backup-restore-disc-quot...

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New Here ,
Feb 14, 2022 Feb 14, 2022

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Yes thank you - I found that post through a Google search and tried it successfully - what a shame that the suggestion isn't included in the initial guidance as it would have saved a lot of time.

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