Elements Crashes

[barbara_wiese_s_imac]

I have a IMac Computer and it's system is macOS Sierra

Adobe Elements 11 crashes when I try to print.  I lose all my work and have to start over.

I thought I would upgrade to Elements 15 and it still has the problem.

Can you help

[andaleebfatima1]

Hi Barbara,

Can you please update to latest OS update for Sierra and let us know if you still see the issue?

Thanks

Andaleeb

[townwgn]

I updted to latest PSE 15.1 on a WIN 10 platform.  It still crashes after I print a document and go to another image in memory.

Mike

[andaleebfatima1]

Hi Michael,

Can you please share with us Event Viewer logs? Here's how you can collect them- Photoshop Elements Editor Help | How to Find Crash Logs on Windows

Does the crash happen only if you open another image after printing one or does it happen otherwise as well?

Thanks

Andaleeb

[loyalistjohn]

HI MY NAME IS JOHN, I HAVE THE SAME ISSUE I AM WORKING IMAC OSX SIERRA WHEN I PRINT IT CRASHES I DOWNLOADED THE TRIAL VERSTION IT SEEMS TO WORK PERFECTLY WHAT HAPPENS TO THE FULL VERSTION THA I PURCHASED.

[andaleebfatima1]

Hi John,

Can you please confirm if you've updated to PSE15.1? We pushed an update for this exact issue, sometime back.

Thanks

Andaleeb

[Anwesha Dev Chaudhary]

Hi All,

Request you to please install latest MAC OSX 10.12.2 update. This contains the fix of print issues in all versions of PSE.

Thanks,

Anwesha

[townwgn]

I have Elements for WIN10. I have the lastest version installed (according

to the program) and it still crashes when I go to print a second image.

Because of the season I have not been able to take the time to send dump

data.

Mike Hanson

On Wed, Dec 14, 2016 at 6:52 AM, Anwesha Dev Chaudhary <