This issue started with Elements 11; one day it was working fine, the next day I couldn't get it to open any files. I cleared preferences and uninstalled/reinstalled; nothing worked. I thought it might be having issues since it was an older product, so I downloaded Elements 15. It worked fine yesterday when I installed it. Now today - same issue that Elements 11 was having!!!! I got it to open one file after trying many times, but then I couldn't use any of the tools on it - I highlighted an area to crop, clicked crop, nothing happens. I have seen issues like this posted before but there haven't been any resolutions posted. This is very frustrating having spent this money on a product that simply won't work! Does anyone have a fix for this?
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