Elements organizer 2023 has Thumbnail issues (at least) with HEIC files

Report · Oct 25, 2022

I was running elements2022 and just upgraded to 2023. Organizer in 2022 was working fine with HEIC images. I updated the catalog when installing 2023.

Organizer 2022: thumbnails were correct and there were no issues with HEIC images.

Organizer 2023: thumbnails sometimes show up correctly but change even with no user actions occurring. Sometimes they change to black (no thumbnail?) sometimes the thumbnail for one HEIC image will be propogated to multiple other HEIC images. Different things seem to happen randomly each time. If you scroll down to other images in organizer, then back up to the HEIC files it happens all over again (with different results each time).

Additionally when one clicks on a thumbnail of a HEIC file the image will sometimes be corrupt.

Importing HEIC files into 2023 has the same issue - thumbnails of images to be imported are incorrect. There were no issues in organizer 2022.

Organizer has also crashed on several ocassions while investigating the above.

Report · Jan 16, 2023

I am also having this issue. I had a version of Elements which didn' support heic and upgraded specifically so I could use heic files in it. Has there been any progrss on this?

Report · Jan 17, 2023

Hi again everybody. I may have a very easy partial solution. I have found that the weird behaviour of thumbnails only happens when datails is not ticked in the view menu. The thumbnails appear to be correct in the details view and stable. this makes the program workable. The weird behaviour still should not happen when not in details view and it is VERY annoying but if I am right "Hallelujah!!!" Photos in this post details view not selected and selected. In "not selected" three completely different photos that have the same thumnail due to the glitch. In "selected" the original photo circled with the correct thumbnail.

Report · Jan 17, 2023

Here is the details view with all three correct thumbnails selected.

Report · Jan 17, 2023

@Gilsworth thanks for your investigation, but I hate to burst your bubble. I always work in Details View and have easily reproduced the problem in that view.

Report · Jan 17, 2023

It seems more stable in details view. In the other view it's like watching twinkling stars or something. Some thumbnals are steady others change from one thumbnail to another and others cycle through one thumbnail andother and black. At the moment (everything crossed) detail view seems stable and the thumbnails seem to correspond to the heic files. I hope you're wrong but you have much more experience than me so I will just shed a few silent tears of diappointment.

Report · Jan 17, 2023

@Gilsworth, if it works for you, that's all that counts! BTW, you can toggle the Details view on and off with Ctrl+D.

Report · Feb 17, 2023

I can confirm as Greg indicated that there are still issues with heic thumnails in details view. It still seems more stable than the other view but it makes the organiser a bit useless. Has there been any progress that anyone knows of?

Report · Feb 17, 2023

Adobe rarely updates individual Photoshop Elements releases as they release a new major version every year. It's been months since the release of Elements 2023. I wouldn't be surprised if they don't fix the issue and instead fix it in the next major version.

Report · Mar 19, 2023

Unfortunately that's very likely to be the case. Poor support in my opinion.