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Elements Organizer 2023 v21.0 is erroneously placing the modify date as the create date.

Explorer ,
Mar 12, 2024 Mar 12, 2024

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Under MacOS Sonoma 14.2.1, installed in 2023

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Bug , Organizer , Problem or error

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correct answers 1 Correct answer

Explorer , Mar 20, 2024 Mar 20, 2024

Well, I find Adobe's apparent lack of customer-focus disappointing.  I have provided keys to reproducing the problem (saving from Editor) - and am quite happy to respond to Adobe questions.  Other vendors - Sonos, Apple - tend to make customer issues easy to report and own customer issues to respond - and yes, sith some issues, the result is the problem will not be resolved.  They do tend to resolve issues when the version of the software is the same as the operating system.  This lack of custom

...

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Explorer ,
Mar 19, 2024 Mar 19, 2024

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Should I expect any acknowledgement or response from Adobe?

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Community Expert ,
Mar 20, 2024 Mar 20, 2024

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quote

Should I expect any acknowledgement or response from Adobe?


By @georgef85037473

If you ask Adobe directly, ok. But you are asking in a user to user forum where you get answers from other volunteering users. Adobe does not offer feedback even if they read the discussions.

 

In yours case, you did not get answers for mainly two reasons:

- You mentionned Sonoma (and nothing for your workflow). As a result only a very few exoert users  with Macs will answer.

- that's twenty years that  some users ask the same question and the answer is that there is nothing wrong with Elements Organizer, as it completely ignores creation / modification dates. Only the date taken exif tag is used. The other kinds of dates are managed only in your operating system (for backup, synchro...) They  are not even stored in the databae and its indexes. When they are displayed, they are read directly from your media files. So most users of this forum will not answer because that's never been a problem for them.

 

The real risk with the organizer is that when the date_taken is not properly read, it will probably read another kind of date. I don't think it's specific to Sonoma, but only Mac expert users can say... if you can give enough details on your workflow. I am convinced you can ignore the changes in the other kinds of date like others users. There are many ways to change and correct the date_taken in the organizer, nothing for creation / modification.

https://johnrellis.com/psedbtool/photoshop-elements-faq.htm#_All_the_different

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Explorer ,
Mar 20, 2024 Mar 20, 2024

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Thank you, Michel.  

 

From my perspective - the assignment of dates worked fine - then did not.  The corruption only took place as the photo was edited  by Editor - upon save, it had been correct previously.  So.. that seems to me to be an Adobe software issue.

 

And - if I knew how to submit a bug to Adobe - I would.  But they certainly don't make it easy - and even a Google search for reporting software bugs leads me here.  

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Community Expert ,
Mar 20, 2024 Mar 20, 2024

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quote

Thank you, Michel.  

 

From my perspective - the assignment of dates worked fine - then did not.  The corruption only took place as the photo was edited  by Editor - upon save, it had been correct previously.  So.. that seems to me to be an Adobe software issue.

 

And - if I knew how to submit a bug to Adobe - I would.  But they certainly don't make it easy - and even a Google search for reporting software bugs leads me here.  


By @georgef85037473

Hi George,

The only way to get Adobe to take a look at your issue is to show how to reproduce the workflow leading to your date change.

You are right that Adobe does not make it easy to join a competent technician (it's much cheaper for them to rely on the community forum). That said, without any way to reproduce the problem (which is in my view an OS or user problem), you'll never get help. Any way, the Elements team in India only helps for "how to" issues and not for marketing choices or OS issues. Regulars Creative Cloud users are better helped in the more 'pro' forums.

 

So, your best bet is to wait a little for other Sonoma users to try to test your workflow and dreport here.. If there is a reproducible issue, then you'll get Adobe to check, and possibly to solve it alone or with Apple.

 

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Explorer ,
Mar 20, 2024 Mar 20, 2024

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Well, I find Adobe's apparent lack of customer-focus disappointing.  I have provided keys to reproducing the problem (saving from Editor) - and am quite happy to respond to Adobe questions.  Other vendors - Sonos, Apple - tend to make customer issues easy to report and own customer issues to respond - and yes, sith some issues, the result is the problem will not be resolved.  They do tend to resolve issues when the version of the software is the same as the operating system.  This lack of customer sensitivity may come back to impact's Adobe's business down the road.  Maybe I'll use an Adobe management contact that actually helped me with a prior problem.  Maybe I'll consider alternate vendors to support my photographic needs.  

 

Thanks again Michel for your timely and helpful response.  

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Community Expert ,
Mar 20, 2024 Mar 20, 2024

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And here is an old blog article by an Adobe employee that further explains how the Organizer uses date fields.

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