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Elements - unable to run update

New Here ,
Jul 03, 2021 Jul 03, 2021

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Running Mac Big Sur 11.4.  Have PSElements.  

Screen Shot 2021-07-04 at 3.26.59 pm.png

It tells me there is an update - and I go to install & get error message:

Screen Shot 2021-07-04 at 3.28.34 pm.png

 Can't go any further, and  can't quit or Force Quit out of PSElements (have to restart).

Any idea what is going on and what should I do?

Thanks

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Download and install

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Adobe Community Professional ,
Jul 04, 2021 Jul 04, 2021

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Hi Nikki,

 

Try this solution that was previously posted by Adobe's @Hajoshi :

 

https://community.adobe.com/t5/photoshop-elements/2021-1-upgrade/m-p/11950691#M68524

 

Hope that helps 🙂

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New Here ,
Jul 05, 2021 Jul 05, 2021

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Thank you.... that appeared to work.  This is the build/version number it displays now - so I assume it is the latest version

19.0 (20210304.m.156367) x 64

Screen Shot 2021-07-05 at 4.36.20 pm.png

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Adobe Community Professional ,
Jul 05, 2021 Jul 05, 2021

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Hi Nikki,

 

Yes, that's the correct build number for the latest version of the Photoshop Elements Editor 🙂

 

You can always check your build numbers here:

 

Updates for Photoshop Elements and Camera Raw

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