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Elements update to camera raw 12.2 not working

New Here ,
Oct 29, 2021 Oct 29, 2021

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I have Elements 2020 on my Mac and the camera raw plug in is version 12. I need to upgrade to the version that supports my camera which is version is 12.2 as the earliest that supports my camera.

When I download and install the upgrade all seems to work fine but when I open Elements the camera raw plug in is still showing the same version 12 and is not recognising the new version.

 

Is anyone able to advise why the new version is not installing properly and how to fix it?

 

Many thanks

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Download and install, Mac, Problem or error

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Adobe Community Professional ,
Oct 29, 2021 Oct 29, 2021

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Try the directions here for moving the camera raw 12.2 plugin to the correct photoshop elements plgins folder:

 

https://helpx.adobe.com/photoshop-elements/kb/camera-raw-update-not-available.html

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New Here ,
Oct 30, 2021 Oct 30, 2021

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Thanks Jeff

 

I did try that but found that I don't have an Elements folder inside the plug ins folder.  I also tried changing the CC folder name to "Elements 2020". but no joy.  screen shot of folders attached. 

 

Paul

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Adobe Community Professional ,
Oct 30, 2021 Oct 30, 2021

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Did you get photoshop elements 2020 from the Mac App Store?

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New Here ,
Oct 30, 2021 Oct 30, 2021

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Hi Jeff

 

Yes it was from the Apple apps store

 

Paul

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