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emailing photos from photoshop to my email client

New Here ,
May 31, 2021 May 31, 2021

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When I try to set up photoshop elements to use my email client, the "configure email client" won't allow me to choose the SMTP port # I need to use when I choose SSL/TLS for "connection security". When I enter the correct SMTP port#, the program changes the "connection secuirty" back to STARTTLS for "connection security. Stangely enough when I click "validate", i receive a "validation passed". But when i try to share a photo by email i receive an error, "the connection was interrupted".

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Adobe Community Professional ,
May 31, 2021 May 31, 2021

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Hi Alex,

 

Which email client are you using?

 

Thanks 🙂

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New Here ,
May 31, 2021 May 31, 2021

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I'm not exactly sure what to answer, Shaw.ca, 

the SMTP server is mail.shaw.ca

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Adobe Community Professional ,
May 31, 2021 May 31, 2021

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The email client is the email software you are using on your computer.

 

Could be Outlook, Gmail, Thunderbird etc.

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New Here ,
Jun 01, 2021 Jun 01, 2021

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Sorry, not sure if you saw this reply? Hope this is what you're looking for.

Could it be Zimbra?

https://wm-no.glb.shawcable.net/zimbra/mail#1

 

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Adobe Community Professional ,
Jun 01, 2021 Jun 01, 2021

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Hi Alex,

 

Zimbra is the email server system used by Shaw, your Internet Service Provider. You are currently using the Zimbra webmail client via your web browser to access your email.

 

The correct configuration for sending email via Shaw's email system is:

 

SMTP Server: mail.shaw.ca

SMTP Port: 587

Connection Security: STARTTLS

 

(Taken from How To: Set up your Shaw email - Shaw Support )

 

N.B. If they say port 587 they must be using the STARTTLS security protocol.

 

If this configuration validates, but you get a "The connection was interrupted" error message it may be that you tried to send an image which was over 5MB in size (the maximum size of an individual email attachment that the Shaw email system allows) - see Shaw Email FAQs .

 

Try adjusting the size of the image using the Maximum Photo Size dropdown menu and the Quality slider option at the bottom of the Share Panel. Take a note of the Estimated Size value and keep it under 5MB.

 

Hope that helps 🙂

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New Here ,
Jun 01, 2021 Jun 01, 2021

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hmm, it "appears" when I drop a 14.6 mb jpeg photo into share/email, the settings are medium photo size/quality 9 high/estimated size 194kb. I click next, select a recipient, next and eventually it says it was interrupted. Should I assume this function has converted the photo from 14.6mb to 194kb, am I missing a step? 

 

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Adobe Community Professional ,
Jun 01, 2021 Jun 01, 2021

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When troubleshooting, reduce your variables to isolate the cause.

 

Try using a much smaller photo as a test and see if you have more success. If it works, you know it's likely the file size. If not, it's probably something else.

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Adobe Community Professional ,
Jun 02, 2021 Jun 02, 2021

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Hi Alex,

 

It sounds like you've done everything right, so it might be there's something else that is stopping the email going through.

 

There's an extra step that Gmail and AOL users definitely have to go through (and probably other email services too). This is to create a special third-party application password - one that is different from your normal email account password. Unfortunately this needs to be created in your Shaw email settings. I can't see anything in the Shaw support documents online, so you'll need to get in touch with Shaw directly and hopefully they'll be able to walk you through it.

 

Failing that, you might just have to resort to using File > Export as New File(s), adjust the settings to keep the file size down (remember the 5MB limit), and save the exported image to your desktop. Then login to your Shaw webmail account, start a new email to your chosen recipient, and add the exported image as an attachment.

 

Hope that helps 🙂

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LEGEND ,
Jun 02, 2021 Jun 02, 2021

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Photos are often too big to email, and even if you can send a big file it can cause problems to your recipients. I advise you NOT to email photo unless you have already reduced them to the size of web photos. Use a service designed to send large files, not email.

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New Here ,
Jun 08, 2021 Jun 08, 2021

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I think for the time being I will stick with Export as New File. I don't often send photos, I'm mainly interested getting them prepared for printing. Thanks for the suggestions.

 

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Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

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That sounds fair enough, Alex 🙂

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