Epson Print Banding Problem On Mac

[Spif45]

I use a Mac desk top computer macOS Mojave 10.14.5 with an Epson Stylus Photo RX500 printer which has always given perfect results when printing photos or images edited with PSE 11 but, it might be a coincidence, since updating to Mojave my prints show horizontal banding. I have been in touch with Epson who have persevered with help and discovered that if I use their Easy Photo Print software, I can still get a perfect print. They reckon that the Epson software downloaded with updates from App Store is up to date and they suggest that the problem is with the PSE11 software.

Can anyone offer a solution please?

[Akash Sharma]

Hi Spif45,

That isn't a great user experience as PSE 11 is not printing correctly, we're sorry to hear about this. Let us help make it right.

Most likely, this is a Color Management or printer driver related issue. Do you have Photoshop Elements current set to control Color Management, or the Printer? If Elements is handling the Color Management, are you using the correct profile for this printer and the paper type you are using? Also, update the printer drivers from the manufacturer's website.

To check your color management settings, in the Elements print dialog, click the "More Options" button down at the bottom. Then choose "Color Management" from the list of options on the left.

Thanks,

Akash

[Spif45]

Hello Akash

I have tried both settings letting Elements handle Colour Management and letting the printer handle Colour management. The results ar the same.

I am definatly using the correct profile for the printer and the correct paper shown in the settings. The printer driver is up to date.

I have been through all the settings with Epson who can find no fault in the settings and suggested I contact you as it might be a fault with the way Elements was working.

As a final test, they asked me to print an image using their Easy Photo Print software. This gave a perfect print with no banding.

Regards

Brian

[hatstead]

Suggest that you reset preferences to default. It may, or, may not fix it. Nothing to lose.

Go to Edit>Preferences>General and look for this:

[Spif45]

No. Made no difference. Any other ideas? I really don’t want to abandon Elements but it is important to me to get good prints

[hatstead]

Spif45  wrote

No. Made no difference. Any other ideas? I really don’t want to abandon Elements but it is important to me to get good prints

ok

Perhaps you can borrow a printer, preferably different make, and print via same as an experiment.

[Spif45]

A good idea. I will try that. Thanks.

[hatstead]

Please give us a follow-up.

[Spif45]

OK. I'll do that.

[Spif45]

Hello Hatstead. Tried a different printer. Problem still the same so decided to abandon the RX500 and bought an Epson Expression Premium XP-6105. All setup and raring to go.