Error 3: Photoshop Elements

[EliY929]

Today when I tried to start up Photoshop Elements I got a pop-up box asking me to select a location and then another pop-up box telling me to uninstall and reinstall the product and to contact support mentioning "Error: 3" if it doesn't work. Support told me to post in the community forums so here I am.

I got Photoshop Elements and Premiere Elements as a bundle when I bought my laptop so I don't have a disk to reinstall them from. I don't know what I should do. Please help.

[Guest]

Hi

You can download Photoshop Elements from here just select your appropriate version

Download Photoshop Elements | 2018, 15, and 14

[EliY929]

Thank you. But will it work if I don't have the serial number?

[Guest]

No you will need your serial key, did you purchase it directly from Adobe

Find the serial number of your Elements product

[EliY929]

No - it came pre-installed when I bought my laptop.

[Guest]

I'm assuming you are on Windows if so try this

Products: Belarc Advisor

[EliY929]

Thank you. I've run it but what do I do next?

[Guest]

A report should open in your browser

If you scroll down you should see Software Licenses, see if Photoshop Elements is listed there

[EliY929]

For some reason it isn't but the license key for Adobe Premiere Elements that it was bundled with is there. Would it be the same?

[Guest]

Sorry I can't answer that question, I would imagine it would be a different key for each although I could be wrong, won't do any harm to key it a try

[EliY929]

Only had the time to try it today. Unfortunately it didn't work.

[Guest]

Hi

I'm afraid you may be out of luck

[VipinGupta]

The serial key for Photoshop Elements starts with 1057, so if it is starting with the same digits, then you can try to use that serial key.

Regards,

Vipin

[EliY929]

I also tried replacing the first 4 digits of my Premiere serial key with 1057 as you suggested, but that also didn't work.

[VipinGupta]

Replacing the digits wont work, in case if you could find a serial key starting with 1057, then it could be for PSE.

Regards,

Vipin