Error Code 215 in downloading PSE 2019

[yun hsingc46769679]

I tried to download Photoshop Elements 2019 (free trial) and the installer stopped and showed the error code 215. I searched for answer and could not find it. Any one know what is going on? And what should I do next?

[99jon · Accepted solution]

Do you have an active firewall? It may be worthwhile temporarily disabling it together with internet security/anti-virus software. You can enable again after installation is complete. Other things to check:

If you are using a macOS computer:

Lock and unlock keychain.

Else, log out of your computer and log back in.

If you are using a Windows computer:

Restart Credential Manager.

Else, restart your computer.

[yun hsingc46769679]

Dear 99jon, Thank you for the help. Your are right, it is the Firewall that stopped the downloading. Thank you for the help again. YH Cheung

[99jon]

Glad to help.