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Error message: Photoshop Elements does not recognize this type of file

New Here ,
Oct 23, 2020 Oct 23, 2020

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I purchased and downloaded PSE 2020 within in the past few weeks.  I am receiving an error when attempting to open a saved .psd file that was create in PSE 2020.  The error reads: Could not complete your request because Photoshop Elements does not recognize this type of file.  I have attempted to restart computer and program without success in opening file.  

 

I am at a complete loss and need to not only open this file(s) but have confidence the work I create will be accessible.

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Mac, Problem or error

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Adobe Employee ,
Oct 24, 2020 Oct 24, 2020

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Hello,

 

Could you please share your OS details and system configuration?  Did you face this issue with every .psd file?

Can you try resetting the preferences? 

https://helpx.adobe.com/in/photoshop-elements/kb/preference-file-locations-photoshop-elements.html#R...

 

Regards

Shaileja

 

 

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Contributor ,
Oct 24, 2020 Oct 24, 2020

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In addition to the above it might also be useful for us to know how you're trying to open that file: do you try to double click on it or are you trying to open it from within Photoshop Elements ("PSE")?

 

Also: are you by any chance using OneDrive? If you do then make sure that the process is actually started, if not then you can run into issues like yours. 

 

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