Error message: Serial number is expired or an illegal distributed version

New Here ,
Jan 20, 2022 Jan 20, 2022

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My Photoshop Elements 2018 asked for an update, but the update failed and I received an error message: "Your serial number is expired - or has been illegally distributed".

My version was bought by myself at an authorized dealer in 2017, so it is definitely NOT illegally distributed. It has worked well on the same computer since the purchase.

I wonder if a serial number can expire, as I have bought the right to use the software as long as I like. It has not been bought as a software with a yearly payment.

Can anyone help to clear up the mystery?

 

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Advisor ,
Jan 20, 2022 Jan 20, 2022

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Who or what site was the authorized dealer? 

Go here, scroll down to the bottom click on the START NOW (it's blue text) below the chat icon:

https://helpx.adobe.com/download-install.html

 

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New Here ,
Jan 26, 2022 Jan 26, 2022

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I have tried this page several times, but the "Start now" does not lead to any 'real help from real people' or any place for assistance.

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Community Expert ,
Jan 20, 2022 Jan 20, 2022

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Did you purchase an educational version?

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New Here ,
Jan 26, 2022 Jan 26, 2022

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No, it is a normal verion for private use.

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Advisor ,
Jan 26, 2022 Jan 26, 2022

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Who or what site was the authorized dealer? 

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New Here ,
Jan 27, 2022 Jan 27, 2022

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Bought at Dustin Denmark, part of the Dustin Group https://www.dustingroup.com/en

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Community Expert ,
Jan 27, 2022 Jan 27, 2022

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They do appear to be an authorized reseller:

https://adobedealreg.secure.force.com/PartnerSearch?lang=en

 

You might try contacting them to see if they have a solution:

kundeservice@dustin.dk

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Advisor ,
Jan 27, 2022 Jan 27, 2022

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wow!  That's a pretty awesome link, thanks for posting it!

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Community Expert ,
Jan 26, 2022 Jan 26, 2022

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I don't know whether this article is relevant, but it may be.

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New Here ,
Feb 03, 2022 Feb 03, 2022

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I have received a useful explanation of the reason to the problem from Adobe Systems Incorporated <**scam email address**>:

"We would like to inform you that Photoshop Elements 2018 is no longer available and supported with Windows 10 64 Bit and Secondly Photoshop Elements 2018 servers have been shut down".

So this is why the update leads to an error message. I can update to the 2022 version or I can just continue with my 2018 version and cancel the update, which is Photoshop Camera Raw 10.3.

Thanks to all for your contributions.

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New Here ,
Feb 03, 2022 Feb 03, 2022

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The e-mail address is: **scam email address** [add] outlook.com

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Community Expert ,
Feb 03, 2022 Feb 03, 2022

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@Ole22756787cha4, it's not clear from your message whether you understand that the message you apparently received from a scam email address is totally bogus.  (I don't know whether it was you or a moderator who perhaps modified your post to remove the scam address.)

 

In any event, Adobe has not shut down any servers that are used to authenticate legitimate serial numbers.  However, because of some security issues with some older browsers, it may be necessary to install the Creative Cloud desktop application on your computer to allow the licensing to be completed.  The Creative Cloud application is free to download and you don't need to purchase anything in order for older licensed versions of Elements to be installed and activated.

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New Here ,
Feb 07, 2022 Feb 07, 2022

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The expression **scam email address** is something, that this community forum automatically replaces the entire or the first part of the e-mail addres with, when I try to write the e-mail addres of the Adobe support. I received the above message (referred in italics) from an official Adobe help desk. The explanaltion given makes sense to me.

 

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Community Expert ,
Feb 07, 2022 Feb 07, 2022

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Was the email from an outlook.com email address?

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LEGEND ,
Feb 07, 2022 Feb 07, 2022

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Yes, it is a bogus email. The information in the email is a lie. The senders are fake. The email address is a fake, and they want you to give them your credit card number, or access to your computer. If you do this, worse troubles will be starting.

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