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Fehlermeldung "Aktualisierung erforderlich" Photoshop Elements 2019 und 2020

New Here ,
Aug 13, 2021 Aug 13, 2021

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Hallo Zusammen,

ich bin am verzweifeln. Ich habe diverse Versionen von PSE und einen neuen Lenovo Rechner mit Windows 10 Pro. Egal welche Versio von PSE ich versuche zu installieren endet noch vor der Installation in derselben Fehlermeldung: "Aktualisierung erforderlich. Ihr Browser oder Betriebssystem wird nicht mehr unterstützt. Möglicherweise müssen Sie erst die aktuellen Betriebssystem-Updates installieren."

 

Sämtliche Ansätze zur Fehlersuche die von Adobe vorsgeschlagen werden helfen nicht. Auf jedem anderen Rechner den ich habe, lässt sich exakt dieselbe Version von PSE problemlos installieren. 

 

Der Rechner ist jungfräulich und hat alle Windows-Updates installiert. 

 

Meine Vermutung ist, dass irgendeine Windows-Komponente fehlt und Adobe einfach nicht die richtige Fehlermeldung ausgibt um mich wissen zu lassen, was für PSE fehlt. 

 

Gibt es vielleicht eine Fehlerprotokoll-Datei die irgendwo temporär angelegt wird, aus der man erfahren könnte woran sich PSE stört? Hatte jemand dieses Problem schon?

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Download and install, Windows

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correct answers 1 Correct answer

Advocate , Aug 13, 2021 Aug 13, 2021
Go here, download the adobe creative cloud for desktop. If it asks you to sign in, sign in.  Problem should go away. Adobe Creative Cloud download | Free Adobe Creative Cloud trial

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Adobe Community Professional ,
Aug 13, 2021 Aug 13, 2021

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Ein paar mehr Info zu deinem Rechner wären nicht schlecht.

Welche Windows-Version ist genau installiert (z.B. Windows 10 21H1)? 

Welche Elements Version(en) hast du getestet?

Wie lautet die genaue Fehlermeldung.

 

Unter Umständen liegt es auf an fehlenden oder veralteten Visual C++ Redistributable Packages.

Lade dir von der Microsoft-Seite die die neuesten unterstützten Visual C++ Redistributable Packages für Visual Studio 2015, 2017 und 2019 herunter und installiere sie.  

https://support.microsoft.com/de-de/help/2977003/the-latest-supported-visual-c-downloads 

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Advocate ,
Aug 13, 2021 Aug 13, 2021

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Go here, download the adobe creative cloud for desktop. If it asks you to sign in, sign in.  Problem should go away.

Adobe Creative Cloud download | Free Adobe Creative Cloud trial

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Adobe Community Professional ,
Aug 13, 2021 Aug 13, 2021

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The user has issues with Photoshop Elements. This isn't a part of the Creative Cloud. There's no need to install the Creative Cloud Desktop Client.

 

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Advocate ,
Aug 13, 2021 Aug 13, 2021

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Yes there is- it's a solution I found here on this forum.   Best part?  IT WORKS. 

Solved: Unable to install Adobe Photoshop Elements 2019 on... - Adobe Support Community - 12186914

 

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Adobe Community Professional ,
Aug 13, 2021 Aug 13, 2021

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Very mysterious. I've never heard about it.

But the main thing is that it solves the problem.

Thanks.

 

 

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Advocate ,
Aug 13, 2021 Aug 13, 2021

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 I actually test this out with an install of PSE on my wife's computer---- the installation would not work until I isntalled the adobe cloud  for desktop software.  

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Explorer ,
Sep 10, 2021 Sep 10, 2021

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I have the exact same issue as the poster and installing creative cloud software has not solved my issue. It doesn't work for everyone. 

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New Here ,
Aug 13, 2021 Aug 13, 2021

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Hi Glenn,

 

thanks a lot. Even though I couldn't install PSE via the creative cloud, the installer of the creative cloud obviously did install something that made my PSE installer work. Thanks again!

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Advocate ,
Aug 13, 2021 Aug 13, 2021

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I have no explanation why it works- it just does for a number of people.   Glad things worked out. 

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