Font Preview Freezes the Program in PSE 2019

[Karen Brockney]

In PSE 2019, every time I tried to use the Type tool, the program froze. I had to use the Control Panel in Windows 10 to stop the process and close the program. This makes PSE 2019 unusable for text edits.

When I disabled the Font Preview in the preferences, the Type tool worked as expected. Not blazingly fast, but no more freezes.

Conclusion: Font Preview is defective. Will this be fixed in a later update?

[Peru Bob]

It works just fine for me.

You may have a corrupted font installed.

[Karen Brockney]

I used the Font Doctor app to check all my installed fonts for corrupt fonts. That program reported no errors - all fonts OK. Any other suggestions for how to find corrupt fonts?

Also, I do not have this problem in PSE 2018.

[Peru Bob]

Try resetting the tools and/or preferences:

Restore default preferences

Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

• Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
• Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

from here:

Preference file locations for Photoshop Elements and Premiere Elements

[Karen Brockney]

Thanks for sticking with me on this, Peru Bob.

I reset the preferences as you suggested. The program still freezes when I use the Type tools if Font Preview is set to ON.  I must use the Windows Task Manager to stop the process.  However, when I turn the Font Preview off, the Type tools work as expected.

That's OK with me. I can work without the Font Preview.

[Peru Bob]

It could be a graphics driver issue. You might try updating or rolling back your graphics driver directly from the video card manufacturer’s site if you feel more adventurous and want to pursue this. Other than that, I could only suggest an uninstall, use the CC Cleaner App, and reinstall.