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Fotoeditor in öffnet nicht nach Installation von Photoshop Elements 2024

New Here ,
Feb 08, 2024 Feb 08, 2024

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Hallo,

ich nutze seit Jahren Photoshop Elements 7.0. Da das Programm nach einem Rechner Update (Win 10) nicht mehr startete habe ich mir nun eben Photoshop Elements 2024 gekauft, heruntergeladen und installiert. Das Problem: Der Fotoeditor bricht nach ca. 30 Sec. laden ab und öffnet nicht. (Der Organizer dagegen öffnet sich). Wie kann ich das Problem beheben?

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Crash or freeze , Problem or error

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Community Expert ,
Feb 08, 2024 Feb 08, 2024

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Open File Explorer in Widows 10.

Go to C drive>.Program Files>Adobe>Photoshop Elements 2024. In the dialog scroll down to PhotoshopElements.exe. Right click on this and in the contexual menu go to "Send to Desktop (Create shrtcut)"

This will place a shortcut to the editor on your desktop. Try opening the editor via this route. Please report back.

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Community Expert ,
Feb 08, 2024 Feb 08, 2024

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It is also possible that Media Analysis of your Organizer catalog is interfering with the process. If hatstead's solution does not work for you, try going to the Organizer's Edit>Preferences>Media Analysis tab and uncheck all of the boxes.

 

Ashampoo_Snap_Thursday, February 8, 2024_11h23m57s.png

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New Here ,
Feb 08, 2024 Feb 08, 2024

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Danke für die Tipps, die aber leider beide nicht weiterhelfen. 

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Community Expert ,
Feb 09, 2024 Feb 09, 2024

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. Both your PSE 2007 & PSE 2024 do not function properly following a WIN 10 update. That may be the problem. Try to uninstall this update via the Control panel. If this fails, suggest that you contact Adobe directly. 

Contact Adobe support

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Community Expert ,
Feb 09, 2024 Feb 09, 2024

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LATEST

 

@Maximilian35332912mwkq 

If you contact AdobePlease go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

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