Freezes when i click i the T to add text.

[Bee233]

Hi,

I have an issue with photoshop elements 14

When I try to add text as soon as I click on the T it freezes and I have to bring up the task manager and it says photoshop not responding and I have to end the program

I don't know how to fix it

I have tried resetting preferences didn't fix it. I have also tried rest tools but that just froze too  

Help

Thanks

Message was edited by: Bianca to fix spelling

[Anwesha Dev Chaudhary]

Go to Edit > Preferences.

Click on Reset Preferences on next launch.

Now, relaunch Editor.

Let us know if issue still exists.

Thanks,
Anwesha

[Bee233]

I have tried that and also reset the tools

I don't understand why I cant use the chat function to get them to help fix a problem for a program I have paid for that's not working

I don't know what else to try I feel like I have tried everything under the sun and I use the text thing all the time but now I cant

[Bee233]

I ended up getting help from the chat service and he fixed it for me. Not sure what the problem was as he took control of my computer to fix it. So grateful he fix it for me and I can get back to using it.

Thanks