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Frustrated purchaser of Adobe Photoshop elements 15

New Here ,
May 20, 2017 May 20, 2017

Hi Hope someone can help me:

I just purchased in Australia in an Office Works store the Photoshop Elements 15 software licence. I have followed all instructions and it wont download. Triggered my avira virus protection as a prolem?

All I want is a contact number for someone nto help or an email address but 1 hour later online and it seems too hard.

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Community Expert ,
May 21, 2017 May 21, 2017
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New Here ,
May 25, 2017 May 25, 2017

 Thanks

But I have purchased a licence for over 100 from a computer store and

it wont let me download on to my pc. Is there a number for support I

can call to help me please.

ROSLYN CROSSLEY

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Adobe Employee ,
May 25, 2017 May 25, 2017

Did you try downloading from location mentioned above.

If not, please try to do so.

If you are unable to download from that location as well, requesting you to please post a screenshot of the error message.

Thanks,
Anwesha

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New Here ,
May 25, 2017 May 25, 2017

 Thankyou so much for your help now but I just took it back to the

store for a full refund as I gave up tying to make it work but wll now

try downloading from your email.

ROSLYN CROSSLEY

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Community Expert ,
May 26, 2017 May 26, 2017
LATEST

roslync18543740  wrote

try downloading from your email.

You did not receive an email response.  You are probably referring to receiving an email notification from the forum that shows the content of the forum response.

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