Glitches in the matrix

New Here ,
Nov 26, 2021 Nov 26, 2021

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I have Adobe Elements and when I open my blank file to work and begin to edit something, I click the mouse and my whole elements screen turns grey so I can't see what I am doing.  Any idea?  Adobe also won't let me speak with technical support because I bought my program through the app store.

 

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Community Expert ,
Nov 26, 2021 Nov 26, 2021

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What OS and version of Elements are you using? 

If you are starting with a new blank file, what exactly is the next action you are taking to begin to edit something?

 

Please give us a screenshot of what you are seeing.

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New Here ,
Nov 26, 2021 Nov 26, 2021

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Will do ASAP, thank you! I’m sure at some thing really silly and stupid in the settings that I have messed with by mistake. As soon as I’m in front of the computer again I’ll answer your question and send some screen grabs.

Amanda Pecora-Sutphen

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