I have Adobe Elements and when I open my blank file to work and begin to edit something, I click the mouse and my whole elements screen turns grey so I can't see what I am doing. Any idea? Adobe also won't let me speak with technical support because I bought my program through the app store.
What OS and version of Elements are you using?
If you are starting with a new blank file, what exactly is the next action you are taking to begin to edit something?
Please give us a screenshot of what you are seeing.