Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Glitches in the matrix

New Here ,
Nov 26, 2021 Nov 26, 2021

I have Adobe Elements and when I open my blank file to work and begin to edit something, I click the mouse and my whole elements screen turns grey so I can't see what I am doing.  Any idea?  Adobe also won't let me speak with technical support because I bought my program through the app store.

 

TOPICS
Problem or error
135
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 26, 2021 Nov 26, 2021

What OS and version of Elements are you using? 

If you are starting with a new blank file, what exactly is the next action you are taking to begin to edit something?

 

Please give us a screenshot of what you are seeing.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 26, 2021 Nov 26, 2021
LATEST
Will do ASAP, thank you! I’m sure at some thing really silly and stupid in the settings that I have messed with by mistake. As soon as I’m in front of the computer again I’ll answer your question and send some screen grabs.

Amanda Pecora-Sutphen
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines