Hang-on launch issue Photoshop 2022 still at elements-esd

New Here ,
Jan 07, 2022 Jan 07, 2022

Copy link to clipboard

Copied

Hi,

 

Great that there is a new version solving the hang-on issue on the lastest mac-os and Photoshop 2022. I bought the fysical DVD version and a fresh download via the download link (adobe.com/go/elements-esd) won't solve the problem. Can this version be updated as well? Or is there another download link?

 

Regards,

Dennis

 

 

 

TOPICS
Bug , Crash or freeze , Download and install , Mac

Views

67

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Feb 03, 2022 Feb 03, 2022

Hi,

 

Please use the updated installer available here: https://helpx.adobe.com/download-install/kb/photoshop-elements-downloads.html

 

Regards,

Vipin

Likes

Translate

Translate
Adobe Community Professional ,
Jan 07, 2022 Jan 07, 2022

Copy link to clipboard

Copied

Have you updated Monterey to version 12.1?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 08, 2022 Jan 08, 2022

Copy link to clipboard

Copied

Yes, 12.1, version 21C52. There is no newer version.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 08, 2022 Jan 08, 2022

Copy link to clipboard

Copied

Are you able to launch the program at all?  If so, go to Help>System Info . . . .  The first line of the dialog will show the installed build number.  Compare it with the build number for the update which is shown in this post.  If you don't have the updated build, you should uninstall the program and reinstall from the link found here.

 

If this still doesn't fix the problem, I suggest you try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help and Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 03, 2022 Feb 03, 2022

Copy link to clipboard

Copied

LATEST

Hi,

 

Please use the updated installer available here: https://helpx.adobe.com/download-install/kb/photoshop-elements-downloads.html

 

Regards,

Vipin

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines