• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Having trouble moving catalog from Windows to Mac. Have to use external SSD due to size.

Community Beginner ,
May 15, 2024 May 15, 2024

Copy link to clipboard

Copied

My wife has been a long-time PSE user for years. We're on an old version of PSE - version 2018 (I think Adobe might call it version 16).

The catalog on the Windows laptop is on the C: drive since it's big enough (1TB) but the thing is so slow, it's painful. The Macbook only has a 256GB SSD. 

I downloaded a trial version of the newest version of PSE (2024) on both laptops so I could transfer the catalog from Windows to Mac. I have to use an external SSD because the folder created during the backup on the Windows laptop is 300GB. 

I'm new to the world of Apple Mac laptop. When the SSD is connected and I go to the folder with the backup catalog that I'm trying to restore, click on the "info" for the folder, it takes MANY minutes for it to tell me the size of the folder. Other folders are very quick. I'm wondering if the real problem might be the SanDisk SSD and/or the connection to the Mac may be what's causing it to be so slow (it takes many hours for the catalog to be restored, and then it never does because it fails with a crash of PSE).

I've been working with Adobe support but have not been able to make any progress. One person said to try a USB drive instead of the external SSD. I don't see what the difference would be (unless there's a problem with the SSD). Another said that you can't put the Catalog on an external drive. Another said it's just not suggested.

I'm lost and am not sure what to do here. Is it possible to get a Windows PSE 2018 version (converted to 2024 version) backed up to an external SSD and then restored onto PSE 2024 on a Macbook Air (using the same SSD as where the catalog is stored, just restored to a different folder than the backup)?

I do have a 512GB USB drive coming via Amazon today and can try to take the SSD backup and restore it on the USB drive.

TOPICS
Import and export , Organizer , Problem or error

Views

463

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 15, 2024 May 15, 2024

Copy link to clipboard

Copied

According to this HelpX article (scroll down to the bottom of the page), you have to convert the old Windows catalog to the newer version on the old machine before transferring the catalog to the Mac machine.  It's not clear whether you have done this.  (Nor is it clear from the article whether this is required with more recent versions of Elements.)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 15, 2024 May 15, 2024

Copy link to clipboard

Copied

Some more info:

On the Windows Laptop, there are 47,626 photos in the catalog. The catalog is stored at C:\Pictures folder. That folder has 150,019 files at 218GB of space.  Why so many files over and above the actual photos? Anyway, that's what's being backed up onto the external SSD. 

The backup folder has 148,558 files and is 329GB. How can this be when the photos are only 218 GB?  And fewer total files. Weird.

 

I have converted the old 2018 catalog to 2024 on Windows before trying to restore on the 20204 version of PSE on the MAC.

 

If I'm just wasting my time because this will never work, that's OK. I'd just like to know. I have to believe that someone has tried this before.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 15, 2024 May 15, 2024

Copy link to clipboard

Copied

I can explain some of the discrepencies you are seeing.

  • A full backup of your catalog consists of the media files (the photos) contained in your C:\Pictures folder and the catalog folder which I hope is contained in the C:\My Catalog folder.
  • The My Catalog folder contains the database file that is at the heart of the Organizer and numerous other files that contain information such as the coordinates of faces that have been face recognized.  That folder also contains small thumbnail files that display what you see in the grid.  So, the catalog folder can contain at least double the number of photos in your catalog.
  • If you shoot any raw format photos and have edited them, the Pictures folder will also contain small text files containing the parametric edit information for each such raw file.
  • Your screenshot shows that the custom location for the My Catalog folder is actually within the My Pictures folder and that the My Catalog folder that is actively being used is that folder, not the one on the root of the C drive.  You have not stated how or why that happened.  So, it looks like you may have more than one catalog and this may be causing some of the problems you have experienced.

 

I have seen another recent post where the user has also placed the catalog folder in a Mac Pictures folder.  (Perhaps that was another post made by you.  I haven't checked.)  In any event, I strongly recommend that the My Catalog folder be moved out of the Pictures folder.

 

I have never used a Mac, and I therefore have no experience in moving a Windows Organizer catalog to the Mac OS.  We don't see many questions about that.  So, I can't say whether or not you are wasting your time with this project.   And I'm sorry that Adobe Support has given you conflicting and IMO some bad advice.  But let's see if we can figure out some way to accomplish the task.

 

Here are some questions I have for you:

  • Can you confirm whether or not you have a My Catalog folder within the Pictures folder.  If so, please give us a screenshot of its contents.  We don't need to see all of the contents, but include at least the details for the catalog.pse16db file.
  • Give us a similar screenshot of the C:\My Catalog folder
  • What are the differences, if any, in the number of files within each My Catalog folder and the total storage space for each folder.
  • Can you find a catalog.pse16db file in the Backup folder on your external drive(s).  If so, share the details of size and date.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 16, 2024 May 16, 2024

Copy link to clipboard

Copied

The catalog on the Windows laptop is in the same top-level folder as the photos. The catalog.pse16db file is 362MB on the hard drive of the Windows laptop.  Photos are in sub-folders beneath. That catalog has a last modified date that is very recent.  There is an old catalog that was last modified in 2018, so I think I can disregard that one.

 

This is my wife's Windows (and Mac) computers. I'm not sure why the folder structure is the way it is with the extra /pictures/pictures/ folder.

 

I've attached some screenshots.

I still don't see the harm in the location of the catalog. Isn't it just space on a hard drive, no matter where it's located?

 

If I move the catalog out of the top-level of the photos folder, should I do that in the 2018 version of PSE first? Or can that be done from the 2024 trial version? In case this doesn't work and I don't actually purchase PSE, I still want this to work as before in 2018, which we never had a problem with (other than the computer being super-slow overall).

 

I don't think there will be a catalog.pse16db on the external drive, will there? I did the backup from PSE2024 on to the external drive. Isn't that restore looking for some sort of Tally file?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 16, 2024 May 16, 2024

Copy link to clipboard

Copied

I took a chance and moved the PSE 2024 catalog to a different folder on the Windows laptop - at C:\Photoshop Catalogs\Brenda's Catalog\

I still have a restore trying to complete on the Mac from earlier today. I have to let that either finish or fail before I can try a backup/restore from this new catalog location on the Windows Laptop since both the USB drive and External SSD are in use on the Mac right now.

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 16, 2024 May 16, 2024

Copy link to clipboard

Copied

I've deleted most everything from the external SSD. I've moved the catalog to a different folder, outside the folder with all the photos. I am trying another backup from the Windows Laptop onto the SSD. So far, the restore has taken over 4 hours and it's almost finished.

When I try the restore on the Mac, I'll restore from the external SSD onto the USB drive since the internal SSD on the Mac isn't big enough. I'll report back later.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

It crashed again when trying to restore to the Mac. I have the Apple report details for Adobe Elements quit unexpectedly. The error will send the results to Apple, not Adobe. The report is huge and I'm not sure what the cause of the crash is, but this might be it:

Exception Type: EXEC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000028

Exception codes: 0x0000000000000001, 0x0000000000000028

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11

Terminating Process: exc handler [4772]

VM Region Info: 0x28 is not in any region. Bytes before following region: 4332568536

REGION TYP9E  START - END  [ VSIZE] PRT/MAX SHRMOD REGION DETAIL

UNUSED SPACE AT START

--->

_TEXT   1023dc000-104354000 [ 31.5m] r-x/r-x SM=COW /Applications/Adobe Elements 2024

Organizer.app/Contents/MacOS/Adobe Elements 2024 Organizer

 

I asked Copilot/AI about errors and it seemed to indicate I can backup/restore partial or smaller catalogs until I get through the whole thing. Is this possible?

 

Or, what if I would backup/restore just the catalog with no photos and later transfer the photos over from the WIndows laptop to the Mac?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 19, 2024 May 19, 2024

Copy link to clipboard

Copied

Nothing I've tried yet has worked. I've tried doing a backup from Windows 2024 and restored on the Mac 2024 but NOT included the photos...just the catalog. That worked and restored the albums, but obviously there are no photos shown because they didn't get moved over at the same time. The file/folder structure seems wonky though, listing all the January folders (regardless of what year top-folder they were in) in a list one after the other. I've then copied just the photos from the Windows to the Mac and tried to have Photoshop find/reconnect them but that didn't work either.

Are there any alternate ways to get PSE on the Mac laptop to continue on where the Windows left off?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 19, 2024 May 19, 2024

Copy link to clipboard

Copied

You must be viewing the Folders panel in List View, not Tree View.  Click on the tiny down arrow next to the My Folders heading and click on the View as Tree option.

 

Ashampoo Snap 16_Sunday, May 19, 2024_11h10m43s_1.png

 

Since I've gone as far as I can go in helping you, I'm going to ping @Jeff Arola who is far more knowledgeable about Macs than I am.  Perhaps he can offer some advice.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 19, 2024 May 19, 2024

Copy link to clipboard

Copied

Thanks Greg.

I did make some progress, but created another issue I'm not sure how to fix.

I did a "backup" on the 2024 PSE on Windows 10, but WITHOUT including the photos. I then did a "restore" on the 2024 PSE on the Mac. It appeared the catalog transferred OK, including the albums and projects my wife made. While there weren't any photos included, the albums and projects still showed up. There were photos in the grid, but they were all missing thumbnails, which is understandable because I didn't transfer the photos with them. At least the restore was successful.

I then copied all the photos from the Windows 10 computer and put them in a different folder on the external SSD on the Mac. I can see photos in the grid, but the duplicates from the catalog restore are also shown, and as disconnected. I don't see where these are located on the internal drive of the Mac (and they may not exist) - because I want to just delete them and use the new photos that PSE did find. I basically DOUBLED the amount of photos from 40000 to 80000. It would be nice if there was an easy way to remove the disconnected photos from PSE in one action. I don't see how to do that.

And in the end, I'm hoping that this process will actually get us in business. I wouldn't count on that quite yet.

 

Is there an easy way to remove all the disconnected photos from the grid/PSE?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 19, 2024 May 19, 2024

Copy link to clipboard

Copied

FYI,

PSE says the disconnected photos are at this location shown in the screenshot - Macintosh HD/ .....

While the photos I manually copied over are located in - Portable SSD/Photos/....

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 19, 2024 May 19, 2024

Copy link to clipboard

Copied

There shouldn't be any Catalog or photos in that particular location, which is the actual Adobe Elements 2024 Organizer application, which like having the pictures in C:\Program Files\Adobe\Elements 2024 Organizer on the windows side.

 

In the Organizer if you click on Location does it open a Finder windows with that folder shown?

 

loc.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 19, 2024 May 19, 2024

Copy link to clipboard

Copied

No, it doesn't open a folder in that location. Instead, when clicking "Location" it goes right to searching for missing file. The part of the path C:/Pictures/Pictures/2023/11-November/ was definitely the path used on the Windows 10 computer.

It seems like I'm so close. I think I just need to remove all those disconnected files. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 19, 2024 May 19, 2024

Copy link to clipboard

Copied

Here's what the organizer looks like now with both disconnected files from the restore w/o the photos included and then those that were copied from the Windows over to Mac.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 21, 2024 May 21, 2024

Copy link to clipboard

Copied

LATEST

After moving all the photos from the Windows laptop to the Mac laptop and there being double the number of photos, but half disconnected, I did a find for All Missing Files. After a long time, they were all displayed and I deleted them. Great.  Except......now the albums and projects that were made when the Catalog was restored have no photos showing up in them. I guess I basically shot myself in the foot with that move. 

 

Is the Mac just not capable of doing a restore of a large Catalog of 40000 photos coming from Windows? I wish it would have just worked like expected.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines