Help don.t works

[bengtc65270942]

Hi.

Nothing in my help menu works.

Just come up that the internet is not on this device.

I have just bought photshop elements 2018.

Installed about it a few times without results.

Updating the program works via the network.

Have also checked the firewall in the computer

Sincerely

bengt

[Little_Pale_Face]

Hi,

Which operating system are you running on?

On my Windows 10, in the editor, Help takes me to this link

Adobe Photoshop Elements Learn & Support

Which Anti-virus application do you use?

Brian

[bengtc65270942]

Jag har windows 10 och använder windows defender som virusprogram.

Inga hjälpmenyer fungerar

exempel hjälp, komma igång med elements osv

Bengt

[bengtc65270942]

I have windows 10 and use windows defender as a virus scanner.

No help menus

examples help, getting started with elements etc

Bengt

[99jon]

Try the on-line link from your web browser:

Lär dig mer och support för Adobe Photoshop Elements

[arshla jindal]

You can try this troubleshooting: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

[bengtc65270942]

Have soon tried everything .. installed about the program in new folders, etc.

As a new installation. The program will find my previous albums etc .. should not do it.

The following errors are left. There was an error opening the browser. You may need to reinstall the program.

The guided mode tab in the editor only provides a blank image without photo,

None of the help menus work

[Little_Pale_Face]

Hi,

What is your default web browser [Windows Start -> Settings -> Apps -> Default Apps]?

If clicking on the above links cause a problem, then you could try a different browser.

Which build of Widows 10 are you using? [Windows Start -> Settings -> System -> About scroll to Windows specification 1709?]

What type of image are you trying to open n the editor? JPG?

Brian

[bengtc65270942]

Tanks Brian

i have Windows 10, version 1709

And tray editor Jpg 8 bit

And i tray even browser chrome ande Edge

[Little_Pale_Face]

Hi,

Sorry, but can we have a recap - you seem to have two problems which may or may not be connected.

A) Help is not connecting to the internet

If clicking on either the link I gave you in reply 1 above or the link that Jon gave in reply 4 above does not open the Adobe page then there must be a problem with your internet access. If they don't open by clicking on the link, try copying and pasting the link into your browser. If you can open those pages, please let us know.

B) The guided edit is not displaying the image

Can you open the image in Expert mode?

How did you buy your PSE 2018? App store, download or disc?

Brian

[bengtc65270942]

Hello again.

Thank you for your help. Now the program works as it should.

I tried to replace chrome in default apps to Edge by resetting all default apps

(I have purchased the application through download)

Thanks again

Have a good evening

Bengt in Sweden

[Little_Pale_Face]

Hi,

Glad you are sorted - Thanks for letting us know

Brian