Help! Error when importing: No media available Please clear applied filter?

[ear41]

Hi, I installed PSE 14 and started a new Catalog. When I try to  import by going to File Get Photos and Videos from files and folders: It says it imported but then I get the error message:  "No media available please clear applied filter or try again". Help please!

[MichelBParis · Accepted solution]

ear41  wrote

Hi, I installed PSE 14 and started a new Catalog. When I try to  import by going to File Get Photos and Videos from files and folders: It says it imported but then I get the error message:  "No media available please clear applied filter or try again". Help please!

Look at the third menu bar on top: the one with 'Albums, folders, sort by...'.

Is 'All media' shown in the middle of the bar, or is there 'All media" shown next to a < sign, before sort by? It the second case, click on that < sign.

Other troubleshooting steps:

- Close the organizer and restart.

- Check in the menu 'View >> Media types that all kinds of media are checked.

- create a new empty test catalog and try to import the same files. Do they appear this time?

[ear41]

Thank you MichelB:   You great answer led me to check my view files and the files were hidden. Duh on me:
Ed

[jbroses]

I have the same problem, except the error message is "No media available. Click 'Import' to add media"

This happens no matter how many times I import photos.  My settings are all fine - showing all files, "All Media" is shown with no signs, viewing all media types.  I've tried creating a new catalog, closing and reopening and restarting.  I just bought this software suite and am a bit mystified.

Any thoughts?

[timh62577562]

I might not be in the correct place, I don't know about these messages,

BUT, I am having the same problem.

Import looks ok, lets me select keywords I want, and then NOTHING.

No media files!

Tim