Help- photoshop [elements] + windows 11

Community Beginner ,
Mar 20, 2022 Mar 20, 2022

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I am so upset with  photoshop elements on windows 11 has made my work 1001 percent harder- now I have to find some ither way to do and submit my work- 

This has gone on for 6wks. I am ready to get rid of both and no upgrades this yr unless i get help.

Can anyone help?

Debby, Photographer
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Adobe Community Professional ,
Mar 20, 2022 Mar 20, 2022

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Hi Debby,

 

Can you please give us a little more information? What version of Photoshop are you using? What kind of problem are you running into? 

 

We are willin to help. Take a deep breath and describe the problem so we can help you.

Michelle

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Community Beginner ,
Mar 20, 2022 Mar 20, 2022

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Photoshop Elements 2021 and the 30 trial of 2022 ... I have been using
photoshop for decades.
-Debby

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Adobe Community Professional ,
Mar 20, 2022 Mar 20, 2022

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But what is the problem that needs to be resolved?

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Community Beginner ,
Mar 20, 2022 Mar 20, 2022

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I sent many responses of the problem and none have been shown yet.

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Community Beginner ,
Mar 20, 2022 Mar 20, 2022

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I can open an image and as soon as I begin to edit it kicks me out, and it also continues to ask me to pay for the trail (3days left) and any with a right mind would not pay to upgrade something not working- 

-Deb

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Community Beginner ,
Mar 20, 2022 Mar 20, 2022

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I freelance and have to turn in quickly- have never had a problem until this year.

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Adobe Community Professional ,
Mar 20, 2022 Mar 20, 2022

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This sounds like a customer support issue, if I am understnading you correctly--the issue is that because you are on the free trial, it continues to kick you out of the program and you can't work because it think's your free trial is over. Is that correct?

 

I would recommend that you contact customer support: Here is a list of phone numbers to contact someone who can help you by phone:

https://helpx.adobe.com/contact/phone.html

 

Let us know if they are able to help you!

Michelle

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Community Beginner ,
Mar 20, 2022 Mar 20, 2022

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NO- not because of tge trial- I have been with photoshop for decades and
only did tried the upgrade because of having issues with my current
photoshop elements 2021 (which worked well in 2021)...
The issue is Any Photoshop and Windows perhaps since they split partnership
with microsoft.
It stinks for all the users.

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Adobe Community Professional ,
Mar 20, 2022 Mar 20, 2022

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This is a support forum to help you with problems you are having with Photoshop. I am not sure how to help you unless you can give me an explanation of what the problem is. 

 

Until then, I wish you the best.

Michelle

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Community Beginner ,
Mar 20, 2022 Mar 20, 2022

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I posted many explanations ...
Please read my posts.
Thank You for wanting to try.
Debby

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Adobe Community Professional ,
Mar 20, 2022 Mar 20, 2022

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I see only a couple, created by you, to date. Are there more?

 

https://community.adobe.com/t5/photoshop-elements-discussions/pse-not-working-after-windows-11-upgra...

 

https://community.adobe.com/t5/photoshop-elements-discussions/adobe-photoshop-elements-2021-crashing...

 

Need more informaton on your set up to understand what is going  on.

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Community Beginner ,
Mar 20, 2022 Mar 20, 2022

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I have contacted both sides and so far  issues are being resolved ... this stick for the user's of the product!

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Adobe Community Professional ,
Mar 21, 2022 Mar 21, 2022

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Hi Debby,

Did I dream yesterday? I saw your many posts in the Photoshop ecosystem forum and not in the Elements one. I assume a moderator moved all those posts to the right forum during the night. That may explain why I no longer see the repetition of your rants without any useful description in a dozen of posts. So, volunteers to help you in this forum will be completely lost.

 

Simply give the most detailed description again and don't assume the volunteers are aware of what you have already done. Be patient with receiving a number of new questions, that's necessary on a forum. Or use the 'contact us' button to get in contact with a real Adobe agent.

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