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hidden tools not working

New Here ,
Sep 05, 2021 Sep 05, 2021

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Photoshop elements 2021 installs but some functionality is not in the app, (hidden tools are not available,) etc.

The install log contains the following lines:

09/05/21 10:45:37:298 | [WARN] | 17932 | HDSetup | OOBEUtils | XMLParser | | OOBEUtils | 5632 | Failed to load xml C:\Program Files (x86)\Adobe\Adobe Sync\application.xml. system error:2
09/05/21 10:45:37:298 | [ERROR] | 17932 | HDSetup | HDPIM | AMTConfig | | HDPIM | 5632 | Cannot load AMT config file 'C:\Program Files (x86)\Adobe\Adobe Sync\application.xml'
09/05/21 10:45:37:299 | [ERROR] | 17932 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 5632 | Source file does not exist in CopyFileFromSourceToDestination
09/05/21 10:45:37:299 | [ERROR] | 17932 | HDSetup | HDPIM | AMTConfig | | HDPIM | 5632 | Unable to copy AMT config file 'C:\Program Files (x86)\Adobe\Adobe Sync\application.xml' to pcf folder 'C:\Program Files (x86)\Common Files\Adobe\PCF\{COSY-4.3.45-32-ADBEADBEADBEADBEADBEA}.V7{}CoreSync-2.4.1-Win-GM.xml'

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correct answers 1 Correct answer

Advocate , Sep 05, 2021 Sep 05, 2021
Hidden tools makes me think you are talking about photoshop, not photoshop elements.  If that's the case, let me know.

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Advocate ,
Sep 05, 2021 Sep 05, 2021

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Hidden tools makes me think you are talking about photoshop, not photoshop elements.  If that's the case, let me know.

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Advocate ,
Sep 05, 2021 Sep 05, 2021

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Adobe sync is typically part of an adobe cloud program installation---  I see that in some of the post you made earlier-- that would indicate an installation issue of with Adobe Photoshop--and some of it's CC part's.   Becaouse you have things missing from the source file  (source file does not exist in (CopyFileFromSourceToDestination) that indicates to me an imcoplete download of the installtion files.

Go to this page, and download and isntall what the arrow is pointing to,  THEN install the program.
Release User Sync Tool v2.6.4 · adobe-apiplatform/user-sync.py · GitHub

2021-09-05_135341.jpg

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New Here ,
Sep 13, 2021 Sep 13, 2021

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Thanks, yes I got my apps mixed up!

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