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How can I deactivate Photoshop Elements 14 on a dead computer

Community Beginner ,
Aug 02, 2021 Aug 02, 2021

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I have Photoshop Elements 14 on two computers.  One of them died and I need to install PE14 on its replacment.  However, I can't complete the installation because I've already used both of my activations.  How can I deactive one of them?

 

Thanks.

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correct answers 2 Correct answers

Adobe Community Professional , Aug 02, 2021 Aug 02, 2021
You can also contact support via a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com.

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Adobe Community Professional , Aug 03, 2021 Aug 03, 2021
I believe Peru Bob has been misinformed.  See this thread which discusses activation of old perpetual licenses for Photoshop Creative Suite.  There should be absolutely no difference for Elements.  As you will see from that discussion, it is quite possible to reset activations through the Adobe Chat system.  And I have done so recently myself for an old version of Elements. @spoupard, I am concerned that you say you contacted Adobe support via email.  Unless you sent an email to an Adobe.com a...

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Adobe Community Professional ,
Aug 02, 2021 Aug 02, 2021

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You need to contact Adobe.

Reach us by phone (adobe.com)Reach us by phone (adobe.com)

This is a very common situation, but be warned that you'll have to be very clear (and insist) that it's not a normal support case, but a server activation case; usually that only takes a couple of minutes.

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Adobe Community Professional ,
Aug 02, 2021 Aug 02, 2021

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You can also contact support via a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com.

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Community Beginner ,
Aug 02, 2021 Aug 02, 2021

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Thanks.  I tried that yesterday and was told that they couldn't help me with a pertual license.  He could only help with subscriptions.

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Adobe Community Professional ,
Aug 02, 2021 Aug 02, 2021

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Suggest that you call again, and if the agent gives you a hard time, ask to speak to a supervisor. 

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Adobe Community Professional ,
Aug 02, 2021 Aug 02, 2021

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The support agent failed to do their job properly.
Go back to chat and only ask to have your activations reset

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Community Beginner ,
Aug 03, 2021 Aug 03, 2021

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Thanks for to all that replied.  I sent an email to the support team and was told that they couldn't help me.  They said that the PE14 server is no longer in service and that they couldn't deactivate my devices.  I think it's wrong that I have a license for an Adobe product that runs fine under Windows 10, but I can't use it because Adobe won't allow me to.  All they wanted to do is sell me the latest version, which I refuse to buy.  I'll find another non-Adobe option.

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Adobe Community Professional ,
Aug 03, 2021 Aug 03, 2021

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Upon further research, it appears that the servers for version 14 have been shut down.

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Adobe Community Professional ,
Aug 03, 2021 Aug 03, 2021

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I believe Peru Bob has been misinformed.  See this thread which discusses activation of old perpetual licenses for Photoshop Creative Suite.  There should be absolutely no difference for Elements.  As you will see from that discussion, it is quite possible to reset activations through the Adobe Chat system.  And I have done so recently myself for an old version of Elements.

 

@spoupard, I am concerned that you say you contacted Adobe support via email.  Unless you sent an email to an Adobe.com address, you have probably been spammed.  Did you get the email address via Private Message?  Others have been given the same lie using that method.  If my suspicions are correct, please give us the user name of the person who sent you the PM.  We can then get them banned from the forum.  If this is not the case, then certainly contact Adobe Support again.  It takes but a couple of minutes to do it by chat.  You just need to make clear that all you want to do is reset your activations.

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Community Beginner ,
Aug 03, 2021 Aug 03, 2021

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Thank you for the reply and information.  I pride myself on being so careful not to fall for spam, but it looks like I fell for it.  The user Nigel Moss.. (his username has two periods after it).  This one came through a private message.  I see now that he has 0 posts.

 

Also, I sent an email to who I thought was Adobe tech support.  See the message posted to this thread on August 2 @ 7:52 AM.  Is the "reply to this message" email address in the message legit?  After looking at it closer, I'm not so sure it is.

 

Anyway, I'll try chatting with Adobe again and see if I can make some progress.  Thank you for all of your help!

 

 

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Adobe Community Professional ,
Aug 04, 2021 Aug 04, 2021

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Thanks for reporting back about the spammer.  That account has been banned from this forum.

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Adobe Community Professional ,
Aug 04, 2021 Aug 04, 2021

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quote

I believe Peru Bob has been misinformed.  See this thread which discusses activation of old perpetual licenses for Photoshop Creative Suite.  There should be absolutely no difference for Elements.  As you will see from that discussion, it is quite possible to reset activations through the Adobe Chat system.  And I have done so recently myself for an old version of Elements.

 

 

I, too, have read somewhere on Adobe website (not forum) that servers were taken down up to Elements 15.

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Adobe Community Professional ,
Aug 03, 2021 Aug 03, 2021

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In light of the post by Greg_S., I would suggest going back to Adobe Chat and try a few different times to get different agents and see if one of them can reset your activaions.

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Community Beginner ,
Aug 03, 2021 Aug 03, 2021

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A huge THANK YOU to everyone who said I needed to try again and insist that they help me.  I tried another chat and eventually got them to reset my activation count.  They absolutely didn't want to, though.  They insisted that this is supposed to be handled by this community.  I had to provide a link to these comments to show that you said I needed to have them reset the activation count.  It took a while, but they finally did it.  Thanks again to everyone!

 

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Adobe Community Professional ,
Aug 04, 2021 Aug 04, 2021

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You're welcome. Glad to help.

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