• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
3

How can I retrieve my photos from Elements 2013 on another computer?

New Here ,
Nov 05, 2023 Nov 05, 2023

Copy link to clipboard

Copied

When I pull up a catalog, all the pictures have question marks on them and it says they cannot be found. 

I am panicked! I had scanned pictures from my grandmother in the early 1900's! That is the only record now!

Can someone please help?

 

TOPICS
How to

Views

78

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Mentor ,
Nov 05, 2023 Nov 05, 2023

Copy link to clipboard

Copied

Your images are 100% safe (MOSTLY).  The catalogue is nothing more than a listing of the images, and where they are located, along with a thumbnail of each image. 

The question mark?  Typically means you moved the images--- you changed their location from where they where when you created the catalogue they were in.

AN EXAMPLE OF THAT:  The images were on your main hard drive.  You copied all the images and pasted them onto a different hard drive. 

ANOTHER EXAMPLE: The images were on a thumb drive, and an external hard drive, and you unpluged / disconnected whatever they were on.


Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 05, 2023 Nov 05, 2023

Copy link to clipboard

Copied

LATEST

If I understand you correctly, you have moved your catalog folder from one computer to another.  The catalog does not contain the photos themselves.  I suggest you follow the instructions in this HelpX Article which explains how to backup and restore a catalog (and photo files) from one computer to another.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines