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How can I upgrade from PSE 2021 to PSE 2023?

Community Beginner ,
Mar 15, 2023 Mar 15, 2023

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I recently changed my iMac with Big Sur for a Mac mini with Ventura 13.2.1. I made a migration of my apps but PSE 2021 won't open on Ventura (error:11). I have my serial number but when I enter it, I'm told it's already used (yes: by me!). So now I'd like to know how I should proceed to upgrade from PSE 2021 to PSE 2023. (I must say I already sent a message on the subject but I cannot find it, so I don't know if there has been a reply...)

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Download and install , Mac , Problem or error

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Community Expert ,
Mar 16, 2023 Mar 16, 2023

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Migration doesn't work for Adobe apps.

Use the Cleaner Tool to uninstall all Adobe apps and then do a proper installation of PSE 2021:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Then go to your Adobe account and download PSE 2021 if you don't have the installation file.

You will need your serial number:

https://helpx.adobe.com/download-install/kb/find-serial-number.html

 

 

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Community Expert ,
Mar 16, 2023 Mar 16, 2023

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quote

 I have my serial number but when I enter it, I'm told it's already used (yes: by me!).


By @philippereichert

 

Please go to Adobe Customer Service and only ask to have your activations reset. (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

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Guide ,
Mar 16, 2023 Mar 16, 2023

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Ventura requires the latest version of PSE (PSE 2023). Previous versions basically wont work.    

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Community Expert ,
Mar 16, 2023 Mar 16, 2023

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LATEST

To upgrade, go here, click Buy now, and choose License upgrade from the drop down:

https://commerce.adobe.com/checkout/payment/?items%5B0%5D%5Bid%5D=4041B60C94E03F1E8D32D94ED6EC122F&c...

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