How do I address licensing error number 213:19?

Report · Dec 15, 2016

I am trying to use my Photoshop Elements 11 program. I get a message that there is a problem with licensing and that I should contact customer support and mention the error number, which is 213:19. I am VERY FRUSTRATED that there is no direct way to query a live person with this information. The so-called customer support page just directs me to this forum.

Report · Dec 15, 2016

Try the recommendation given in this Adobe article:

Good luck.