how do I get support

[michaeld93079052]

 Quite frankly I have never  I MEAN NEVER in my whole life experienced anything as bad as ADOBE  I paid for the product Elements 2025 from teh ADobe website       I  got nothing except a confirmation receipt   NOTHING ...  and I found a way to download from my  account on the Adobe website    BUT THE PRODUCT DOES NOT OPEN...    I try the editor and only get to use the trail version    I have spent 4 days trying to get  supoort help   NOTHING    How do I get support help   how do I get what I paid for  to work.

 Someomne please help me

[Typo in title edited by moderator]

[Peru Bob]

Did you purchase Photoshop Elements or Premiere Elements, or both?

Which are you trying to open?

[michaeld93079052]

I purchased Elements 2025   got a reeipt for Premier   through Adobe Shop after I am looged in as me  I have been with Adobe for too many years   I click download for   Premier as that is what I get offered as my account plan  valid for next three years.  I get Adoge Elements 2025 in my application  menu list   THERE IS NEVER ANYTHING ELSE TO DO TO ACTIVATE IT. but whe n I open it I cannot use the features  I just get     Use Trial or purchase.  Pretty Bad eh!!!!!!!!!!!!!!!!!

[michaeld93079052]

What do I say - I have been trying for days to get help I paid for the product Element 2025 from teh Adobe website I have a full receiopt for payment no actiuvation code or reguistration details but I found how to down loaded it from my Adoibe account but I do not get the full version working I can only use trial version. I have tried every which way I can to get Support or an agent but NOTHING. Can anyone advise how to get Adobe to actaully help me? email me at <> Please can someone help me Thank you in advance Michael

[Derek Cross]

Please post in the Photoshop Elements forum (this is the Photoshop forum), a bit confusing!: 

https://community.adobe.com/t5/photoshop-elements/ct-p/ct-photoshop-elements?page=1&sort=latest_repl...

Please don't include personal contact information in this public form.

[michaeld93079052]

 Thank you  ...   that is a start       you obviously  know what you are doing  so thank you  .... using Adobe site is a waste of time  so I had to start somewhere  and I apologise for not geting the correct  place     so I posted to the site you gave me   THANK YOU so much 

[Nancy OShea]

To install and activate Photoshop Elements, you'll first need to download the installer from Adobe.

https://account.adobe.com/products

After downloading, run the installer, sign in with your Adobe ID, and follow the on-screen instructions, selecting your preferred installation options. Once installed, open the application and sign in again with your Adobe ID to activate the software.

[michaeld93079052]

  Maybe I am doing something wrong   BUT I am following what you say   and in fact that was what I tried doing first time. BUT IT DOES NOT WORK..  I  downlad  the Windows version I DO NOT GET to sign in again. no where am  I am asked toi sign in.   so HOW DO I ACTIVATE the product ?    all i get is  trail version.  when I click editor  and further more.. I purchased Elements 2025 from Adobe store   I get receipt of purchase foir Premier. I down load premier and Get Elements 2025 on my list of app;lications on my computer    after I load it I get  screen with many features and the only  one I can see to use the product it the "Editor@  so when I click that ... that is when I get   Trial     I have been using Elements  for  I dont know how many years   I wish I had never tried to upgrade   I only did becasue I got a new laptop,  WHAT DO I DO?   I need the product for my work  

 so in summary    you say    After downloading, run the installer, sign in with your Adobe ID,   I repeat  THERE IS NO WHERE TO SIGN IN again   when I down load I click Organizer    as that is what I believe I use to get to do my  work      basically crop and edit images      and that is when I get Editor  button on bottom menu bar and that is when I get  Use Trail version.    P:EASE HELP ME.

[michaeld93079052]

If this is any help   This is the screen I get to download  I get nothing after that  exc[et the Product in my application list and IT DOE NOPT OPEN  for me to USE   I get NOTHING ELSE

[Nancy OShea]

Which operating system do you have?

Have you restarted your computer?

[Nancy OShea]

If the purchase was through Amazon or another 3rd party reseller, see about Redemption Codes below.

https://helpx.adobe.com/download-install/using/activate-elements.html

Hope that helps.

[michaeld93079052]

as I say purchase was through Adobe shop.

[Nancy OShea]

And what did you purchase?

PS Elements, PR Elements or the two product bundle?

https://account.adobe.com/products

[michaeld93079052]

 First let me say a big thank you to  those trying to help me. 

Second to clarify.

1) I purchased by clicking buy in the Adobe store  Elements 2025  I DID NOT click to buy Premier.  My receipt of purchase was for Premier  and when I download  what is in my account it is Premier

2) I have restarted my compuetr

3) I am on Windows 11

4) when I click the application in my list of application   to open it I get a screen  with options yes which includes Organizer  but when I click Organizer I  get a screen with some on my images   and the Editor button on the bottom menu bar  which only allows me  to use the Trial.  I DO NOT GET THE ELEMENTS list of function i am used to seeing in Elements....    for example down left side including crop  and erase and import etc   so I CANNOT USE THE PRODUCT..  so I tried clicking Editor as I say on bottom menu bar and I get   do I want  to use the Trial.

 WHAT DO I DO TO GET WHAT I clicked to pay for   Elements 2025    which by the way when I  get the selection  there is no Elements 2025  just 2024 in some drop down menu for me to chose product when I load 

so what Next ??????????? I am suffering here   Thank  you in advance   oh and by the way  I have tried to uninstall and then reinstall and cannot do that now because I get a cannot uninstall due conflict message. and that is all the message says 

[Nancy OShea]

Elements is a product line:

• Photoshop Elements or
• Premiere Elements or
• Both products bundled together. 

Evidently, you purchased the wrong one. 🤔

[michaeld93079052]

  Looking my account  from the link you gave  Sadly my account shows I have Premier  but I  am 10000000% sure I clicked to buy Elements 2025  

     I see as mentioned by someone else that is for Videos   I would never buy that. I DO NOT DO VIDEOS.

can it be changed to ELEMENTS 2025   and I dont want any money back   just 2025 to work for me please.

[Peru Bob]

If you contact Adobe Support, they should be able to do that for you.

[Nancy OShea]

Adobe Customer Care on Instagram - https://www.instagram.com/adobecustomercare/

Adobe Care on Twitter/X - https://x.com/adobecare/

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from download and install">

[Peru Bob]

@michaeld93079052 

You purchased Premiere Elements (the video editor).

You didn't purchase Photoshop Elements (the photo editor}.

Both come with the Organizer.

Are you trying to use Photoshop Elements?
If so, that it is why it is a trial.

[michaeld93079052]

somewhere I saw a message      contact Support.    I will win lottery before that happens  as THERE IS NO SUPPORT    just some moroin AI feature which does around and around in circles  wuith questions athat loop       and it is impossible to get to talk to a real person  I have been trying for 5 days  but thank you

[Glenn 8675309]

When the support chat window opens:

type AGENT

no more, no less.

[michaeld93079052]

 I tried that.   I still get the virtual moron  virtual agent        that is a complete waste of time       as no doubt you know  this is what happens      We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.

 Thank you      after a wait I am finally with an agent      not sure what success I will have but Thank you  for your help I really apprecaie  it 

[Glenn 8675309]

Try again 12 horus from now.  On the West coast in the USA it's 8:08pm- can't think Adobe would have live people responding after about 6pm

Remember:  justtype in AGENT, no more no less, just AGENT.

[Nancy OShea]

Adobe outsources Customer Care to support agents in India. They're 12-1/2 hours ahead of Pacific Daylight Time.