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Quite frankly I have never I MEAN NEVER in my whole life experienced anything as bad as ADOBE I paid for the product Elements 2025 from teh ADobe website I got nothing except a confirmation receipt NOTHING ... and I found a way to download from my account on the Adobe website BUT THE PRODUCT DOES NOT OPEN... I try the editor and only get to use the trail version I have spent 4 days trying to get supoort help NOTHING How do I get support help how do I get what I paid for to work.
Someomne please help me
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let me start once again by saying thank you to everyone who has tried to help me. I really appreciate that although let's be honest here Adobe Customer Care is a complete oxymoron. I have had two real talks with rael Support people and no resolution. They are brilliant at making out they are helping but basically let me connect you to another perosn is thier stock in trade response after asking me the same questions time and time again.
I am no where nearer to having a working copy of Elements 2025. I am still using a Trial version and that expires in 2 days. I have no idea what to do except try buying again - I really don't care about $100 in the scheme of things here I even told support that If the Premier had work that would have been ok as it has Organizer I am told... I just want the product to work that means when I load it and click Organizer and then Editor I want the functions I have paid for. Been Using Elements since 2017 great product for my needs and the new 2025 version looks good too and will suit me even better I think but that is as far as I can say.
So apart from having my email inbox flooded with pointless Adobe Support emails which are of absolutely no help I only have you guys to say thanks to. SO again, Thank you
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oh and one more.. I love this.. I get emails from Adobe Support My case is closed. brilliant eh!!!!!!! they just cosed it no asking me if it is closed. It aint closed to me. but no, they just write to say closed.
Adobe Customer Care - IT DOES NOT EXIST .... imaginary astronauts, all of them.. they think they are out of this world I suppose! 🙂
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