How do I upgrade Photoshop Elements to Ver. 2020.1

[YvesB]

Hi,

I am trying to ugrade to ver 2020.1 but can't succeed when using the Help tab, Updates is shaded despite I am running the previous version: Ver 18(20190827.m.136736)

How can I upgrade to the latest version 18(20200120.m.139570)x64 ?

Thanks,

[Greg_S.]

The update process is now done automatically. That is why the Help>updates command is inactive.  It may take a day or two for the update to reach your computer.

[YvesB]

Hi Greg,

Thank you so much for your regular support. I really appreciate it.

I understand that I can't upgrade using the Upgrade Option in the Help tab, however I don't understand why when I use About Elements Organizer  in Help it shows I run Ver 18(20190827.m.136736) instead of Ver. 18(20200120.m.139570)x64.

Thanks,

[YvesB · Accepted solution]

Hi Greg,

With the help of a phone call from support staff, I resolve my problem via a remote session.

Note that my version od PE2020 is now uptodate. Note also that Ver. 18(20200120.m.139570)x64 related ONLY to Photo Editor or NOT to the Organizer.

Regards

[Greg_S.]

I'm glad you got it sorted out, Yves.  It was odd that only one program was updated.  They should both have been updated at the same time.

[YvesB]

Hi Greg,

I has to reset my PC and I am noe facing the same problem, i.e. PhotoShop Elements 2020 PHOTO EDITOR does not update. I get the following error message. I have tried several times updating using UODATE NOW or UPDATE ON EXIT and the problem is the same.

Last time I did a remote session with your specialist, he stoped couple of background process but I don't remember witch .

Can you help me again.

Thanks,

[Greg_S.]

Hi Yves.  I'm just a regular Adobe user like you.  I am not employed by the company and I have nothing to do with support.  So, I suggest you do whatever you did last time to get the attention of Adobe's support.

The only other suggestion I have is to do an uninstall/reinstall of the program.  And when you do the uninstall, choose the option to remove settings.

[YvesB]

Hi Greg,

Thanks a lot. I have always appreciated your patience and support.

I will contact support by phone and reinstall in the worst case.

Regards