How to delete Save to Web Previews Cache using Elements 15 on an iMac

New Here ,
Dec 18, 2021 Dec 18, 2021

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Years ago, when using Elements 2 on a Dell, I had this same problem.  After using Save to Web to then Preview (using the web) thousands of animations and graphics, I got an error message that stated I could not Preview.  Now, I am getting the error message  "Access to file denied."  I am using Elements 15 on an iMac (2017).  I have to believe that the solution to my problem is emptying all the temporary files stored in a Cache folder.  But I am having no luck finding that folder.  I have tried numerous paths to looking for such files in my Adobe folders, but to no avail.  I also have tried to follow paths suggested for emptying both browser caches and my iMac hard drive caches. 

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Adobe Community Professional ,
Dec 18, 2021 Dec 18, 2021

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What version of macOS are you using?

 

Macs are usually pretty good about clearing all the "temp files" themselves, but if your one that leaves your mac running 24/7, restarting your mac every so often will generally allow for completion of the pre scheduled maintenance tasks that macs do.

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New Here ,
Dec 18, 2021 Dec 18, 2021

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Jeff:

Thanks for your reply. I have tried restarting my iMac (Retina 4K, 21.5-inch, 2017: MacOS Catalina 10.15.7) a few times and even
powered if off.

I also have deleted hundreds of "files" from my Safari History archive which were .gifs that Safari played when I chose Save to Web, Preview.

I was hoping that would free up memory, but it did not seem to be connected to the problem.

I feel that the solution is similar to the very same problem I had years ago with Elements 2, but I cannot figure out any way to
follow a similar path. Thanks again for your suggestion.

John

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Adobe Community Professional ,
Dec 18, 2021 Dec 18, 2021

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Go to the TemporaryItems folder by clicking on your desktop, in the Go menu click on Go To Folder and paste the following

 

/private/var/folders/2z/dhb4sdfs34gg53wpdtt4w6k00000gn/T/TemporaryItems

 

ti.png

 

press Go

 

That should be where the Save for web previews are.

 

 

Is your mac actually getting low on disk space?

 

You can check by going to Apple>About This Mac>Storage

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New Here ,
Dec 18, 2021 Dec 18, 2021

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Jeff, I have plenty of storage (192 GB.)  I followed your path and ended up in the folder SaveforWeb which was in the folder TemporaryFiles which was in the folder "T," which was in another folder with a long name of gobblygook which was in a folder "3P."  There was nothing in the SaveforWeb folder except one file.

Anyway, I really thank you for looking into this for me.  I have been trying other options involving the broswers I use, my hard drive, and the Elements 15 program.  I have had no luck, but it sure is nice that someone will at least look at a problem and offer sound advice.  Thanks again.  It is much apprecited. 

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