Copy link to clipboard
Copied
I am running Adobe elements on Mac OS 10.13.3 and I am getting a configuration error #16. which says I should uninstall and reinstall the product I see the uninstall feature but don't know how to download the latest copy
If you wish to uninstall and re-install you can download Elements 13 from the link below. Validate with the 24 digit serial number from your original purchase.
Click the link and twirl open the Elements 13 tab.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
I was not able to find the
Library/Application Support/Adobe/SLStore or
I had the show all files including hidden and didn't find them manually or by using a search program that includes hidden items
Copy link to clipboard
Copied
What version of photoshop elements do you have?
Copy link to clipboard
Copied
I have Adobe elements 13 organizer version 13.1. -- Adobe Photoshop elements 13. -- and Adobe photoshop elements 13 editor
Copy link to clipboard
Copied
If you wish to uninstall and re-install you can download Elements 13 from the link below. Validate with the 24 digit serial number from your original purchase.
Click the link and twirl open the Elements 13 tab.
Copy link to clipboard
Copied
That solved the problem and I am up and running
thanks
Copy link to clipboard
Copied
Glad to help.