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how to download updates for adobe elements

New Here ,
Jan 25, 2018 Jan 25, 2018

I am running Adobe elements on Mac OS 10.13.3 and I am getting a configuration error #16. which says I should uninstall and reinstall the product I see the uninstall feature but don't know how to download the latest copy

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correct answers 1 Correct answer

LEGEND , Jan 26, 2018 Jan 26, 2018

If you wish to uninstall and re-install you can download Elements 13 from the link below. Validate with the 24 digit serial number from your original purchase.

Click the link and twirl open the Elements 13 tab.

Download Photoshop Elements 13, 12, 11, 10, 9, 8, and 7

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Community Expert ,
Jan 25, 2018 Jan 25, 2018

This thread may help.

Persistent Configuration Error 16

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New Here ,
Jan 25, 2018 Jan 25, 2018

I was not able to find the 

Library/Application Support/Adobe/SLStore or

  1. Library/Application Support/Adobe/Adobe PCD. 






I had the show all files including hidden and didn't find them manually or by using a search program that includes hidden items

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Community Expert ,
Jan 25, 2018 Jan 25, 2018

What version of photoshop elements do you have?

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New Here ,
Jan 26, 2018 Jan 26, 2018

I have Adobe elements 13 organizer version 13.1.  --  Adobe Photoshop elements 13.  -- and  Adobe photoshop elements 13 editor

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LEGEND ,
Jan 26, 2018 Jan 26, 2018

If you wish to uninstall and re-install you can download Elements 13 from the link below. Validate with the 24 digit serial number from your original purchase.

Click the link and twirl open the Elements 13 tab.

Download Photoshop Elements 13, 12, 11, 10, 9, 8, and 7

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New Here ,
Jan 26, 2018 Jan 26, 2018

That solved the problem and I am up and running

thanks

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LEGEND ,
Jan 26, 2018 Jan 26, 2018
LATEST

Glad to help.

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