How to exchange PS Premier for PS Elements?

[kahill1918]

I accidentally purchased PS Premiere 2024 when I thought I was purchasing PS Elements.  I have not downloaded and installed it, so I asked the retailer about this, and since it is a digital version, they said too bad.  So I am wondering if Adobe here will exchange it?

[Peru Bob]

Unfortunately, probably not.

• Any Adobe product purchased from any seller other than Adobe may be returned only to the seller, in accordance with that seller's return policy, if any.

from here:

https://helpx.adobe.com/in/x-productkb/policy-pricing/return-cancel-or-change-order.html

But you can try:

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

[Greg_S.]

This is a user to user forum so there's not much we can say to help you.  Contact Adobe support and they may arrange a "bundle" discount.  But the prices you see online this week are generally the lowest you will see. 

[Ken22449020seti]

I did the same thing with the 2022 version, it is an easy thing to do. I contacted the customer servive and chatted with a person who canceled my order. I was then able to download Elements.

[Greg_S.]

@Ken22449020seti , thanks for letting us know about your experience.  However, as I understand it, the OP purchased from a third party retailer, so the situation is different.