how to remove trial message from Photoshop 12

[Setinstone1]

I have been using Photoshop 12 since I purchased it with my Dell computer. Recently I started getting a message that I couldn't access my pictures without a trial subscription purchase.  I already purchased Photoshop. How do I remove this message?

[Lumigraphics]

Are you talking about Photoshop or Photoshop ELEMENTS 12?
Photoshop 12 was CS5 and never bundled with computers. If you have Elements, you'd need to contact Adobe about your account.

[Setinstone1]

It is Elements 12...I contacted Adobe and they just told me to buy a new Photoshop

[Peru Bob]

Does it give you the option to enter your serial number?

[Setinstone1]

I didn't get a serial number because Dell loaded the program before sending me my computer. Perhaps Dell can help? My impression is Adobe just shut down my app so I would buy newer version.

[Lumigraphics]

I woud say talk to Dell, there may be a certificate included with your serial number, that is common with bundled software.

[Chuck Uebele]

Moving to Photoshop Elements forum.