I am getting the DLL error

[Simon28952492zax3]

[kglad]

repair all your viz c++ versions

update all your viz c++ versions

[Greg_S.]

You haven't told us much about your problem.   What version of Elements and OS do you have?

Try downloading the Microsoft Visual C++ Redistributable 2013 package from this link.  You should download and install all of the files you see when you click the Download button.