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I can't get into my elements 13. (Using windows 10) . Tried to download pics from my SD card and get a pop up message "16 of 74 items imported. That is as far as it goes. Have to press stop and close the program. Repeated many times. Have used this SD card and same procedre many times with no problem. I do not want to delete and reload program because I am afraid I will lose my organized library of photos.
Anyone have experience with this problem?
Mike
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Are you accessing the Adobe Photo Downloader (APD) from the Organizer or are you using an Autoplay option when you insert your SD card?
In your example, are the 16 of 74 items actually being imported into the catalog? If so, are you using the duplicates filter in the APD dialog before trying to import from the SD card?
Have you rebooted your computer? (It sounds like it might be a RAM issue. How much RAM do you have?)
There is no issue with losing your catalog when reinstalling the program. (But you should always have your catalog backed up. If you don't want to copy/backup the media files, you can always copy the catalog folder via Windows Explorer.)
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Greg
Thanks for your sugggestions but the problem remains. I am using APD. I think I am using the duplicates filter, never downloaded same pic twice. Have reboted computer. Have 8 MB ram. I have 30% of storage remaining. I have uninstaled Eliments 13 and reinstaled with original disc twice restarting both times. Still have the exact same problem. What am I missing?
Mike
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Mike, you are missing an answer to my question: In your example, are the 16 of 74 items actually being imported into the catalog? 😜
So here are a few more trouble-shooting questions and suggestions:
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Greg,
Thank you for your suggestions, here are my results
1. Can't open organizer at all. Getting the same message "16 0f 74 items downloaded. Then it freezes and I have to closr the program.
2. Yes,
3. Won't allow me to do this since it's frozen
4. Shift key won't open manage catalog
5. Can;t get in to Manage catalogs dialog so can't perform repair and optimization
6 I did select the delete/remove preferences file this time when I uninstalled program again. Did try Alt+Shift+ Ctrl when relaunching program
7,8. I have tried only one SD card but I tried to re-import using USB connection to my camara.Nothing different happens, I still get the same message and program freezes. Not sure of any limits to how many files can be imported.
It has in the past imported all my files from the SD card, often more than 74. My memory is 70% full.
If I have missed something, please let me know. Thanks,
Mike
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Greg,
I re-tried the things you suggested and now everything appears to be working fine. I am not sure which suggestion fixed the problem
Thanks, Mike
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All's well that end's well. 😉