I cannot open fotos from smartphone

[klausk86902071]

I imported many photos from my Smartphone (.jpg) in Adobe photoshops Elements 15. But I can see some photos only as a mask. They do not open. They are all JPG-files and I cannot find a different. Please can you help?

Best regards

Babette

[99jon]

Try copying the images to a folder on your computer and then import into PSE. When connecting an iOS device to your computer you may have to authorize it e.g. on the iPad or iPhone.

[klausk86902071]

Hi 99jon,

thank you very much. But I imported at first all images from my smartphone on my computer always. And there I can see them wonderful. The next step is: Import from computer to PSE. The most of photos I can open, but some not. They all have the same Format: .jpg.