I cannot save image in a viewable form..i.e. jpeg image ( elements 12 )

[alanh61916673]

I have recently re-installed photoshop elements 12, on my Win 7 home premium platform, but now find that I cannot save  an image in a 'viewable' form ...i.e. jpeg

image..it only saves image as jpeg file unless I chose 'TIFF' format

I never had this problem before I re-installed elements 12

[Peru Bob · Accepted solution]

Try resetting the preferences:

Do one of the following:

• Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
• Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

from here:

Preference file locations for Photoshop Elements and Premiere Elements

[alanh61916673]

Thank you Peru Bob,

I tried your suggestion and it did the trick,

( have printed out your instructions in case same problem occurs again )

Best Wishes

Alan

[Peru Bob]

You're welcome.