I have photoshop elements 8, I just installed a new hp envy 7855 printer. I cannot print

[defaulteg7zm7mavh52]

I have photoshop elements 8. I just installed a new hp envy 7855 printer.

I cannot print photos, the photo document stays in the queue and says an error happened.

It does not give me an error number.

HP tells me I need to update my adobe software.

I there a software update for Elements 8?

Where or how would I get this update?

[jane-e]

Hi

Since your question is about Photoshop Elements, I have moved this from the Photoshop forum where you posted to PS Elements.

~ Jane

[hatstead · Accepted solution]

There is no PSEv.8 update. Adobe does not support it any longer. I suspect that HP's advice really comes down to purchasing the latest version of PE.

You don't state whether you are on Windows or Mac. It has come to my attention that several printer drivers are installed in Windows 10, and the operating system recognizes some printers when plugged in  (USB) without further intervention.

I have 2 suggestions for your consideration:

1. Go on the HP web site and search if there is a recent driver for your model.

2. If this turns out to be unproductive and you still can not print, install the free 30-day trial of PSEv. 21 and test printing.

Download Photoshop Elements free trial | Adobe Photoshop Elements