Image has no heading

[chrisb44602985]

I use Shift/Win/s to save an image. I have Windows 10. I open it in PS Elements. The image opens but there is no heading, Even though I have enabled floating windows it will not float. Even if I click Windows / Images / float it still will not float nor even have a heading. Can anyone help please?

[Jeff Arola]

Perhaps your not in Expert mode?

Can you post a screenshot of what your seeing?

[chrisb44602985]

Yes, in Expert. Never used anything else.

Attached a screenshot. Not sure if I've taken it correctly.

If I try to move the image it just moves within its overall shape.

[Jeff Arola]

I would reset the photoshop elements editor preferences by going to Edit>Preferences>General, clicking on Reset Preferences on next launch and then restarting the photoshop elements editor.

[chrisb44602985]

Thanks for your suggestions. I have tried to reset preferences but it appears to be greyed out. It certainly doesn't seem to do anything or make any difference.

[chrisb44602985]

I have tried closing the laptop and rebooting. The preferences is now usable and not greyed out so I tried that but after closing Elements and opening up again the same problem was occuring.

[MichelBParis]

@chrisb44602985 

let's try something else now:

menu window > Images >New Window.

Does a heading appear on the new window?

[chrisb44602985]

Hi,

No the heading doesn't appear in a new window. My toolbar on the left has now disappeared.

[chrisb44602985]

Ok I have the toolbar back again.

[chrisb44602985]

I will be away from my laptop for a week. I appreciate the suggestions I have already had. Any new ideas I will try then. Thanks