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importing to PSE 2023 from sd card

Community Beginner ,
Feb 26, 2023 Feb 26, 2023

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I have a newly installed PSE 2023 program on a brand new MacPro.  PSE is not recognizing my sd card although it is recognized by the Mac   It simply states no device is found    Any advice on what I am doing wrong or is the program defective?

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How to , Import and export , Mac

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Community Expert ,
Feb 26, 2023 Feb 26, 2023

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Copy the files to your internal drive and then import to the organizer.

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Community Expert ,
Feb 26, 2023 Feb 26, 2023

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I know nothing about Macs.  But, on Windows, when a device is not recognized by Elements even though it is recongized by the OS, it sometimes helps to relaunch the program.

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