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Impossibile importare

New Here ,
Oct 18, 2022 Oct 18, 2022

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Non si aprono film ottenuti con Samsung Galaxy S22 Ultra,.

Il mio Photoshop Elements  è del 2020.

I codec HEIF e HEVC sono correttamente installati

I file sono mp4, H265. Si aprono regolarmente in Windows 10 Pro 64bit, si visualizzano molto bene.

Su 7 files stranamente solo 2 si aprono.

Allego la nota di PEOrganizer quando cerco di importarli.

Come risolvere?

 

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Import and export

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Adobe Employee ,
Nov 13, 2022 Nov 13, 2022

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Hi,

Can you please share the sample file so that we can debug the issue.

Regards

Pradeep Kumar

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