Impossible to introduce key products in use macbook pro 16 inch

[Christian94]

after to load adobe photo element 2020 on macbook pro 16 inchs, it is impossible to introduce the key product. The numeric keybord is not reconise

[Image #2 containing serial number removed from public view – Moderator]

[99jon]

Can you copy & paste the serial number using Ctrl+C (Cmd+C)

Then click in the first box and press Ctrl+V (Cmd+V)

[Christian94 · Accepted solution]

I try to do that, but it was impossible. impossible to do copy and past. I solved the problem by a keybord modification. To introduce the code, i used a canadian Keybord. This keybord have only a numeric keys, not two values for the same key.

Thank you to your answer

Best regards