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Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.
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Do you get an error message?
Is it a real serial number or is it an redemption code?
In case you have an redmeption code take a look here:
https://helpx.adobe.com/download-install/kb/redemption-code-help.html
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Is the serial sequence all numbers or does it have letters in it also?
If it has letter in it then that is a Redemption Code the you Redeem for a proper Serial "NUMBER". The serial number will be 24 Character long, 6 groups of 4 numbers and starting with 1057.
Look here to redeem your code for a real serial number.
https://helpx.adobe.com/download-install/kb/redemption-code-help.html
Also WRITE it Down and save it, Save multiple copies of it, because once the redemption code is redeemed it CAN NOT be used again.
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Try entering the correct number using copy/paste. Strange but this worked for a visitor with a similar problem recently.
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How did you use the computer Copy and Paste function when the number is on a piece of physical Paper?
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Type the 24 digits and dashes into a word processing or text document and use ctrl+c/cmd+c
In the activation dialog click in the first box and use ctrl+v/cmd+v