In editor, message about new update, but won't update.

New Here ,
Feb 28, 2021 Feb 28, 2021

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When  in the Photoshop Elements 2021 Editor, a popup stating that :

"You have a new update!" 

This is an update for Photoshop Elements: 

with an Install Now or Install upon exit.  Unfortunately the install stops at 6% stating that there is an Update Conflict.

Please save your work and close the following programs for all logged in users, then click "Continue"

Adobe Photoshop Elements 2021

(Error Code 131)

Quit    Continue

 

Help??

thanks,

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Installation, New user

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Adobe Community Professional ,
Feb 28, 2021 Feb 28, 2021

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Some people over in the Premiere Elements forum had similar problems

 

What worked for many of them was to download the current trial, which will/should have the update, and then enter your serial number to convert the trial to a registered program

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Adobe Community Professional ,
Feb 28, 2021 Feb 28, 2021

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[Moderator moved to Photoshop Elements.]

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Feb 28, 2021 Feb 28, 2021

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Adobe Employee ,
Mar 10, 2021 Mar 10, 2021

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Hi there,

Have you tried closing Adobe Photoshop Elements 2021 and then clicking on continue.

If for some reason you are unable to find the application Adobe Photoshop Elements 2021 running on your system, you can follow the steps listed at this page to close the application.

Hope this helps resolve your query.

Regards,

Divy

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