In photo elements 15, adjust facial features . After adjusting click Ok and the result is photo full of spots and wiggles in colours blue and green

[desg50572009]

Hi Please help is edit adjust facial features worked until I upgraded to Mac OS Mojave

Here is an example of the photo after adjusting the facial features . I tried to put a smile on this little girls face clicked ok below is the result . I have tried this numerous times . Tried the  Delete the Adobe Photoshop Elements Settings File? still not successful.

Then got hold of Adobe Chat.They were not prepared to help me all the should do is refer me to this forum. See full chat transcript below. So if any one of you can help i would really appreciate it.

Regards

Des

Chat Transcript

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Did you know you can get answers to most of your Adobe-related questions at help.adobe.com? Find helpful video tutorials, tips for troubleshooting, and user guides for all our products. You can even get answers from members of our vibrant forums community. Visit help.adobe.com. Please hold for the next available agent.

info: You are now chatting with Deepak.
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Deepak: Hello. Welcome to Adobe Technical Support.

Des Golach: Your file was successfully uploaded.

Des Golach: When I adjust facial features this is what happens

Des Golach: Did you receive my attachment ?

Deepak: Hi Des, I just reviewed your account and the issue description where you mentioned that you are not able to use Photoshop Elements 15 properly. Am I right?

Des Golach: What do I have to do?

Des Golach: Did you receive my file re what happens when i adjust facial feature :- spots and wiggles all over the photograph

Deepak: Yes. I just checked your account and the image also but I want to confirm if it's Photoshop Elements version 15?

Des Golach: Yes , Elements 15 is the only one that has the adjust facial feautres, other wise I would of tried 13,14, I have then as well

Deepak: I apologize but the support for this version of the application is only available through Adobe forums.

Deepak: I can help you with the link to visit the website.

Deepak: http://forums.adobe.com

Des Golach: Well if that is the case can you please refund me my money for purchasing this package . I have tried looking on the forum there is no information on my problem.

Deepak: I apologize but I am from the technical team of Elements 2019 application.

Deepak: I can connect you with the billing team.

Deepak: Let me connect you with the right team.

Des Golach: I will be writing to your MD. you are supposed to be customer support for the product that I have bought. There is no information on this problem if you google it. So what must I do, I have a problem with your soft ware and cannot resolve it. Please give me a statement that you cannot help me and I will put it on all multi media to let every one know that you are not prepared to back your product.

info: Please wait while we connect you to a representative.

info: You are now chatting with Sajal Singh.
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Sajal Singh: Hello. Welcome to Adobe Technical Support.

Des Golach: i am at work and cannot stay on this chat for much longer. You have my email number . i have sent you an example what happens , please contact me via email when yo have resolved the problem . Please have a look at the photograph that I sent you

Des Golach: Your file was successfully uploaded.

Sajal Singh: As per my understanding you are unable to add some features in Photoshop elements 15.

Sajal Singh: Des, as I have checked its a after launch issue.

Des Golach: No when i adjust facial features this ( the attachment is what happens after the adjustment , please read my transcript..

Des Golach: Can you email me this transcript , and the solution to my problem

Sajal Singh: Thanks for the confirmation.

Sajal Singh: You can save chat.

Des Golach: I have to go now. You have everything you need in this transcript to resolve my problem. please email me the solution to me problem.

info: Your chat transcript will be sent to desmondgolach@ymail.com at the end of your chat.

Sajal Singh: Des, I would like to inform you that its an older application, we have a different dedicated channel for the older application.

Sajal Singh: Please visit there and submit your issue.

Des Golach: Please forward my information on to them and let them resolve it , then they can email me back the solution. how to I contact the dedicated channel. Please help me and forward this on and tell them to email me the solution . I must end this chat now.

Sajal Singh: Des, I will send you the information, via mail please contact with them.

Des Golach: I am at work and cannot continue chatting. I arrive back home too late to chat as you are closed. Can you send me an email address that I can forward my problem to them.

Sajal Singh: https://forums.adobe.com/welcome

Sajal Singh: Please click on the above link and visit our different dedicated channel.

Des Golach: I have looked on the forums and there is no help available for this problem. I have also Googled it ,Why have you not read this script I have mentioned this before. I am not being rude. I really have to go , please you are product support , forward this on to the correct department and let them email me back the solution , If they cannot I will ask for a refund and buy the latest version with the refund. Thank you for your help. Please pass this on to the relevant department and tell them to email me . By

[Medha_Sharma]

Hello,

Could you please share the original picture before editing it using the Adjust Facial Features?

Thanks,

Medha

[desg50572009]

Hi Meda Shama ,

I have included the original photograph before editing, and I have tried adjusting the facial feature ( smile) and given you the result. Note the dots and wiggles .

Please reply and tell me what to do, or credit me for this soft ware and I will upgrade to 19 . I purchased this soft ware so that I can adjust the Facial Feature, I would off kept 14 if it was not for 15 which had the Adjust Facial features.

As you can see the adjust facial features worked . But the spots and wiggles spoils the whole photo. This soft ware is now useless.

Nobody seems to be able to resolve it. I could wait for ever for a solution on the forum. No one has answered me since posting. Adobe has no solution. Google has no information. Please take the software back.

I await your reply

Thank you

Regards

Des

[desg50572009]

Hi Meda Shama ,

Did you receive the before and after photographs that I emailed you.

Could I please have a telephone number that I can contact you on.

I have recently taken photographs of a Birthday party and need the adjust facial features to edit these. Right now I cannot use my software.

Please reply if you are in receipt of the photograph that I emailed you.

Regards

Des

[desg50572009]

[desg50572009]

Note, the adjust facial features works. but the end result with spots and wiggles does not . Why the spots and wiggles.

[Medha_Sharma]

Hello,

I'm not able to see the photographs. You can either insert them in the comment, or you could upload the photographs to Dropbox/Google Drive or any other medium of your choice and share its link with me via personal message.

Thanks,

Medha

[desg50572009]

[desg50572009]

[desg50572009]

Hi,

Please confirm that you now have both the before and after photographs

Note the adjust facial features works , you can see the mouth adjustment  , but the resultant spots are not acceptable.

I have received no response from the forum. I bought the software because of this  feature. Check on my software account, I have all the Photo elements from 10 -15 . Photo Elements 14 does not have adjust features this is the reason I upgraded. Please refund me for this software and I will purchase Photo Elements 19

Best Regards

[desg50572009]

Hi ,Please have a look at the this link . I have placed the photographs again on the forum .I will also attach them to this emailThank you Best RegardsDes

Sent by Samsung Galaxy Note 9

On Friday, 7 December 2018, 10:34:00 GMT, Medha_Sharma <forums_noreply@adobe.com> wrote:

In photo elements 15, adjust facial features  . After adjusting click Ok and the result is photo full of spots and wiggles in colours blue and green

created by Medha_Sharma in Photoshop Elements - View the full discussionHello, I'm not able to see the photographs. You can either insert them in the comment, or you could upload the photographs to Dropbox/Google Drive or any other medium of your choice and share its link with me via personal message. Thanks,Medha If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10798992#10798992 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10798992#10798992 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Photoshop Elements by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624. This email was sent by Adobe Community because you are a registered user.

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[desg50572009]

Hi Meda,

Have you looked at my photographs before and after using Adjust Facial Features ? If you have , what are your recommendations to rectify the problems, does anybody know. I uninstalled Photoshop elements 15 and reinstalled it again , but I still have the same problem with adjust facial features.

Please refund my money so that I can upgrade to Photoshop elements 19 ( I hope this upgrade works )

I have waited long enough for an answer on how to rectify the problem.

I have inserted the before and after photographs into this message by clicking the insert image icon

[desg50572009]

Medha ,

Have you received the images in my previous reply

Check link :- In photo elements 15, adjust facial features . After adjusting click Ok and the result is photo ful...

If you have not please describe how I do I insert them into the comment . I can see them in the comment and reply to you. Cannot understand why you cannot see them,

Please advise

[Jeff Arola]

Looks very much like the issue photoshop users have been reporting with Liquify:

Photoshop: Liquify Tool - black pixels after edit (macOS Mojave 10.14) | Photoshop Family Customer C...

Known issues - Running Photoshop CC on macOS 10.14 Mojave

[Medha_Sharma]

Hello,

Please accept my sincere apologies for the delayed response.

I would need some information about your system configuration to isolate this issue. Please share the details of the Operating System and the Graphics card being used.

Thanks,

Medha

[desg50572009]

Hi Medha,

Thank you very much for coming back to me. I have almost given up with Adobe . You must be the only person who is trying to resolve my issue. Thank you I really appreciate it.

Here are the particulars about my system.

I have an

Imac 27” (retina 5K late 2015)

It has Mac OS Mojave installed.( just recently upgraded)

Processor 3.2 GHz Intel core i5

Memory 24GB 1867 MHz DDR3

Start Up Disc Macintosh HD

Graphics AMD Radeon R8M3802048MB

See attached Screen print

Please reply with a solution asap.

Please acknowledge receipt of this email.

Thank you Very Much

Best Regards

Des

I would like to take Elements 15 off this computer to see if it works on Macbook air which has the previous OS to Mojave . I think that Mojave could be the reason. Or can I down load a trial version to check. Will a trail version let me use the adjust facial features.

[Medha_Sharma · Accepted solution]

Hello Des,

Thanks for sharing the requested information. These artefacts are visible on systems with certain GPUs running on Mac OS 10.14.

As a workaround, could you please try the following steps?

1. Click on Adobe Photoshop Elements 15 Editor (in the Menu Bar on the top).

2. Click on Preferences > General > Performance

3. Uncheck the "Use Graphics Processor for Adjusting Facial Features"

Now try using the Adjust Facial Features on the same image. Let me know if it works for you

You can also download the trial version of Photoshop Elements 2019 on your MacBook Air. It would surely let you use the Adjust Facial Features option.

Download Photoshop Elements | 2019, 2018, and 15

Thanks,

Medha

[desg50572009]

Hi Medha,

You are a super star. I unchecked “use graphics processor for adjusting facial features”. Tried adjusting facial features of my original photograph , adjusted the smile feature, clicked ok . I NOW HAVE A SMILE WITH OUT THE ARTEFACTS.

MEDHA YOU HAVE FOUND THE CURE FOR THE SPOTS..

ALL THOSE READING THIS :-

IF YOU HAVE A PROBLEM ASK FOR MEDA. READ MY TRANSCRIPT. NON OF THE OTHERS THAT I CHATTED TO HAD A CLUE WHAT TO DO.

Medha Thank You X 1,000,000.

Please forward me your CEO’s email address so that I can tell him that he as a person called Medha that walks that extra mile for his customer and is an asset to his company

Medha, will I have to uncheck “use graphics processor for adjusting facial features” every time I want to use this feature , or sill this stay unchecked. Will I have to enable it for any other function that works in photoshop elements 15 for example cropping, selecting ,cloning etc.??

Best Regards

Des.

BTW. I have already purchased Adobe Photoshop elements 19 as was not making any progress or getting any form of help for the forum or any one that I chatted to . all I got was the 15c was a very old product and that I can’t phone any one about it and they can’t help me . the only help was the forum

You have once again restored my faith in Adobe.

[Greg_S.]

desg50572009  wrote

Medha, will I have to uncheck “use graphics processor for adjusting facial features” every time I want to use this feature , or sill this stay unchecked. Will I have to enable it for any other function that works in photoshop elements 15 for example cropping, selecting ,cloning etc.??

Des, you should not have to uncheck again.  Choices made in the Preferences dialog remain "sticky."

The purpose for checking the box is to use the computing power of the graphics card.  This can speed up the editing process.

[desg50572009]

Thank you for your reply,

Please see that Media gets this :-

Hi Medha,

You are a super star. I unchecked “use graphics processor for adjusting facial features”. Tried adjusting facial features of my original photograph , adjusted the smile feature, clicked ok . I NOW HAVE A SMILE WITH OUT THE ARTEFACTS.

MEDHA YOU HAVE FOUND THE CURE FOR THE SPOTS..

ALL THOSE READING THIS :-

IF YOU HAVE A PROBLEM ASK FOR MEDA. READ MY TRANSCRIPT. NON OF THE OTHERS THAT I CHATTED TO HAD A CLUE WHAT TO DO.

Medha Thank You X 1,000,000.

Please forward me your CEO’s email address so that I can tell him that he as a person called Medha that walks that extra mile for his customer and is an asset to his company

Medha, will I have to uncheck “use graphics processor for adjusting facial features” every time I want to use this feature , or sill this stay unchecked. Will I have to enable it for any other function that works in photoshop elements 15 for example cropping, selecting ,cloning etc.??

Best Regards

Des.

BTW. I have already purchased Adobe Photoshop elements 19 as was not making any progress or getting any form of help for the forum or any one that I chatted to . all I got was the 15c was a very old product and that I can’t phone any one about it and they can’t help me . the only help was the forum

You have once again restored my faith in Adobe.

[Medha_Sharma]

Thanks for such kind words, Des! Always happy to help!

And as Greg mentioned, the preferences stay the same unless you explicitly change them. So you won't have to uncheck the 'Use Graphics Processor for Adjusting Facial Features' checkbox everytime you wish to use this feature.

Thanks,

Medha Sharma

[desg50572009]

Hi Meda,

I have now purchased Photo Elements 19 and will be installing it on my IMac that has photoshop 15 on it.

I assumed the problem that I had with adjust facial features will never be solved.

Can I remove photoshop elements 15 off my iMac and register it on my Mac book?

Also can I install photoshop 19 on both my MacBook and iMac

Please advise

Best regards

Ðes

Sent from my iPad

[Medha_Sharma]

Hello Des,

You can simply sign out from Photoshop Elements 15 on your iMac and proceed with the installation on your MacBook.

As far as Photoshop Elements 2019 is concerned, you can install and activate it on both MacBook as well as the iMac. But at a time, you can use it on only one system.  In essence, your Adobe software license allows you to install the product on two computers. Since it is a single user license, the idea is that you can install it on a desktop computer and a laptop. But this single license is not to be used on both devices at the same time. Hope this helps!

Thanks,

Medha

[Jeff Arola]

Hi Medha,

There is a contradiction in the license terms here:

Frequently Asked Questions | Adobe Photoshop Elements 2019

[desg50572009]

Hi Medha,

When I had all the problems with the artefacts on the photograph after adjusting facial features on Photoshop elements 15. I was under the impression that by purchasing Photoshop elements 19 which I did , as advised by the other customer services engineers ( who did not know what you knew ) , well guess what there is no difference after adjust facial features. The dreaded artefacts have returned. So why the suggestion that’s I purchase 19. I used your workaround , but this seems to slow the processor down. You would of thought that adobe checked this new software was compatible with Mojave 14.2. they must of know that the upgrade was being implemented. So now I have unchecked the “use Graphics Processor for adjusting Facial Features” Why did your colleges suggest that I should upgrade to Elements 19??

Should I not have to change anything with the new software?

Thank you Best Regards

Des